Summary
Initiative-taking worker with knowledge of process improvement, public relations, and relationship management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
Work History
Financial Aid Clerical Assistant
Stockton University
Galloway, NJ
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support, addressing routine, and special requirements.
- Responded to inquiries from callers seeking information.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Assisted students and families in filling out financial aid applications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Input data into spreadsheets and databases.
Kitchen Associate
JD Wetherspoons
London, The United Kingdom
06.2022 - 01.2023
- Properly labeled and stored food items in the refrigerator and freezer
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher
- Portioned and wrapped food or placed food directly on plates for service to patrons
- Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment.
Support Worker
Primcura Healthcare
Canterbury, The United Kingdom
11.2021 - 04.2022
- Collaborated with clients to develop relevant and meaningful case plans
- Completed forms and reports in compliance with national regulations
- Implemented solutions using client-centered care protocols
- Remained calm and poised in emergency and crisis situations.
Healthcare Assistant/Support Worker
Healthcare Direct
Canterbury, The United Kingdom
10.2020 - 11.2021
- Followed infection control and safety policies and guidelines
- Maintained records of services performed and condition of patients
- Responded promptly and positively to client requests for assistance
- Identified changes in client status or needs and communicated to supervisor
- Prepared and served food for patients, following special prescribed diets
- Changed bed linens and performed incidental cleaning services
- Participated in crisis intervention and de-escalation procedures.
Deputy Shop Manager
Oxfam Ealing Broadway
London, The United Kingdom
11.2018 - 08.2019
- Developed overall store strategies and tactics to achieve sales, service, and operational performance goals
- Answered customers' questions and addressed problems and complaints in person and via phone
- Scheduled employees to maximize customer service and maintain satisfactory labor cost
- Opened and closed store by counting cash drawers, making money deposits, and locking and unlocking entrances
- Examined merchandise for correct price and display location
- Planned store layouts or designed displays
- Updated social media pages to promote new campaigns
- Trained newly recruited volunteers on organizational policies and fundraising techniques
- Tracked organization inventories and recorded item quantities.
Volunteer
Oxfam Ealing Broadway
London, The United Kingdom
07.2016 - 11.2018
- Maintained confidentiality of donor account and financial information
- Collaborated with staff teams to meet deadlines and raise money
- Built relationships with key partners to secure continued donations
- Answered customer questions regarding company products and causes
- Trained to be a supervisor in the managerial team's absence.
Education
A Levels -
IGCSE -
Skills
- Food Storage Safety
- Documenting Incidents
- Client Coping Mechanisms
- Daily Living Support
- Mobility Support
- Staff Management
- Time Management
- Customer Service
- Issue Resolution
- Microsoft Office Suite
- Application Analysis
- Financial Aid Application Processing
Languages
Shona
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Aid Clerical Assistant - Stockton University
06.2023 - Current
Kitchen Associate - JD Wetherspoons
06.2022 - 01.2023
Support Worker - Primcura Healthcare
11.2021 - 04.2022
Healthcare Assistant/Support Worker - Healthcare Direct
10.2020 - 11.2021
Deputy Shop Manager - Oxfam Ealing Broadway
11.2018 - 08.2019
Volunteer - Oxfam Ealing Broadway
07.2016 - 11.2018
St Charles Catholic Sixth Form College - A Levels,
The John Lyon School - IGCSE,
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