Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kuda Masunungure

Wauwatosa

Summary

Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with over 5 years of team building and leadership experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.

Overview

6
6
years of professional experience

Work History

Live Events technician

CTI
Milwaukee
09.2022 - Current
  • Consulted directly with clients to execute event expectations with the most cost-effective equipment.
  • Managed and conducted training modules for vital event equipment.
  • Conducted root cause analysis to identify and resolve equipment malfunctions efficiently.
  • Serviced critical AoIP infrastructure and IT components across a three-building campus.

Operations Assistant

Guaranteed Rate
Chicago
09.2020 - 06.2022
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Performed data entry tasks with accuracy and attention to detail to support operational efficiency.
  • Planned routine operations and special projects under direction of operations manager.

Audio Technician

Norwegian Cruise Line
Miami
09.2019 - 03.2020
  • Maintained physical equipment, overseeing upkeep, deployment and storage to maximize hardware lifecycle.
  • Supervised crew of audio-video installation team members and third-party subcontractors.
  • Trained junior technicians on equipment usage and best practices for operation.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.

Education

Bachelor of Science - Music Business

Bradley University
Peoria, Illinois, IL
05-2019

Skills

  • People leadership
  • Deadline compliance
  • Workload management
  • File and record maintenance
  • Creative problem solving
  • Technical equipment training
  • Data analysis software
  • Customer relationship management
  • Corporate communications
  • Professional demeanor

Timeline

Live Events technician

CTI
09.2022 - Current

Operations Assistant

Guaranteed Rate
09.2020 - 06.2022

Audio Technician

Norwegian Cruise Line
09.2019 - 03.2020

Bachelor of Science - Music Business

Bradley University
Kuda Masunungure