Kulanni Edwards
Operations Manager
Tyler
Summary
Dynamic Operations Manager with a proven track record at Target Corporation, excelling in performance monitoring and operational efficiency. Skilled in problem-solving and business planning, I empowered teams to enhance customer satisfaction and accountability, leading to significant improvements in service delivery and operational outcomes.
Overview
13
13
years of professional experience
Work History
Operations Manager
Target Corporation
10.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Lead Roadside Technician
AAA Northeast
01.2018 - 09.2024
- Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.
- Mitigated potential liability issues by meticulously documenting all services performed, including client signatures when applicable.
- Assisted in the development of new hire training materials, contributing valuable field experience insights to better prepare incoming technicians for success in their roles.
- Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
Warehouse Operations Manager
Carribean Packaging
06.2013 - 10.2017
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
Education
High School Diploma -
Ivanna Eudora Kean
St Thomas USVIBachelor - Cyber Security
Southern New Hampshire University
Hooksett, NH01-2026
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Data analysis
Operational efficiency
Decision-making
Business planning
Planning and implementation
Timeline
Operations Manager
Target Corporation
10.2024 - Current
Lead Roadside Technician
AAA Northeast
01.2018 - 09.2024
Warehouse Operations Manager
Carribean Packaging
06.2013 - 10.2017
High School Diploma -
Ivanna Eudora Kean
Bachelor - Cyber Security
Southern New Hampshire University