Kully Dolley
Arlington,US
Summary
IT Business Analyst with extensive expertise in agile methodologies and process optimization, leveraging tools like Jira, Confluence, and ServiceNow to drive business growth. Certified Scrum Master and Product Owner, recognized for fostering cross-functional collaboration and streamlining workflows. Passionate about harnessing data analysis and innovative strategies to enhance project outcomes and efficiency.
Overview
12
12
years of professional experience
Work History
SOFTWARE BUSINESS ANALYST
Global Connection to Employment
09.2023 - 03.2025
BUSINESS SYSTEMS ANALYST
Anika Systems
Alexandria, VA
10.2021 - 12.2021
BUSINESS ANALYST TRAINEE
Global Connections to Employment
Arlington, VA
12.2018 - 10.2021
- Collaborate with agile teams to enhance project outcomes and drive business growth.
- Facilitate cross-functional communication for aligned objectives.
- Develop SOPs for ServiceNow, streamlining software access requests.
- Utilize Jira and Confluence to improve project workflows.
- Engage in continuous training to deepen software system understanding.
- Implemented new SOPs for requesting software access in ServiceNow, significantly enhancing software access request improve efficiency, and reducing processing time.
- Analyzed functional specifications, ensuring clarity that led to improved alignment with business objectives and project success.
- Created 50+ reports for NSF by analyzing human capital needs.
- Streamlined workflow by updating requirements in ServiceNow.
- Enhanced furlough SOP for future operational efficiency.
- Facilitated daily standups as Scrum Master, improving team processes.
- Facilitated cross-functional team meetings to streamline project timelines, leading to a 30% reduction in delivery cycles.
- Developed a data visualization tool to track project metrics, enhancing stakeholder insights and driving informed decision-making.
- Managed technical requirements, enhancing business solutions and training programs.
- Translated customer needs into user stories, improving requirement clarity.
- Collaborated on Java training program, boosting developer and trainee skills.
- Analyzed training modules, refining curriculum and improving trainee outcomes.
- Facilitated Scrum standups, enhancing team collaboration and timely project delivery.
- Analyzed user stories to ensure alignment with customer requirements, enhancing clarity and driving effective solution development.
- Developed and implemented a Java programming training program, resulting in improved skill levels among trainees and increased project efficiency.
ASSISTANT TO SENIOR ASSOCIATE
Robert Docimo and Associates PI
Hallandale, FL
02.2013 - 11.2018
- Drafted 40+ legal documents, boosting court filing efficiency and accuracy.
- Facilitated partner-client communications, enhancing satisfaction and case tracking.
- Managed legal records, ensuring timely, precise correspondence and compliance.
- Reviewed and analyzed case files to identify key issues, leading to improved strategies and timely resolutions.
- Streamlined document management processes, resulting in marked gains in retrieval speed and overall accuracy.
ASSOCIATE - SHIPPING & RECEIVING
Florida Atlantic University/Follet Company
Davie, FL
05.2018 - 09.2018
- Ensured vendor packages matched invoices, boosting efficiency and accuracy.
- Coordinated shipments to optimize inventory management and shelf organization.
- Developed flow charts using Visio to streamline processes.
- Enhanced skills in Microsoft 365, improving documentation and communication.
- Streamlined shipping processes to enhance inventory accuracy, achieving marked gains in order fulfillment speed and customer satisfaction.
- Implemented systematic inventory checks to uphold accuracy, resulting in substantial improvements in stock management and loss prevention.
- Optimized shipping schedules to reduce delays, leading to noticeable gains in order processing times and heightened customer satisfaction.
- Streamlined records management, enhancing data retrieval speed and accuracy.
ASSISTANT TO MANAGER
Dooley Construction
Tavernier, FL
01.2015 - 12.2017
- Managed contracts to ensure seamless administrative functions.
- Improved record-keeping processes, boosting accessibility.
- Monitored expenditures, facilitating efficient resource allocation.
- Assisted management, contributing to a positive work environment.
Education
BA - BUSINESS MANAGEMENT AND PSYCHOLOGY
Belmont Abby College
05.2024
Skills
- Business Analysis
- Scrum Master
- Agile
- ServiceNow
- Jira
- Confluence
- GitLab
- UML
- Visio
- Microsoft 365
- Requirements Analysis
- Data Analysis
- DevOps
- SQL
- Tableau
Websites
Languages
- English, Native
- Spanish, Highly proficient
Additional Information - Professional Associations
- Project Management Institute (PMI)
- International Institute of Business Analysis (IIBA)
- Scrum Alliance
Timeline
SOFTWARE BUSINESS ANALYST
Global Connection to Employment
09.2023 - 03.2025
BUSINESS SYSTEMS ANALYST
Anika Systems
10.2021 - 12.2021
BUSINESS ANALYST TRAINEE
Global Connections to Employment
12.2018 - 10.2021
ASSOCIATE - SHIPPING & RECEIVING
Florida Atlantic University/Follet Company
05.2018 - 09.2018
ASSISTANT TO MANAGER
Dooley Construction
01.2015 - 12.2017
ASSISTANT TO SENIOR ASSOCIATE
Robert Docimo and Associates PI
02.2013 - 11.2018
BA - BUSINESS MANAGEMENT AND PSYCHOLOGY
Belmont Abby College