Henry Melvin
Arlington ,Va
Summary
Sales Consultant with proven success at Fiserv, enhancing client satisfaction through tailored solutions and strategic business planning. Expert in business analysis and presentation skills, networking relationships, driving process improvements and securing long-term contracts. Committed to achieving ambitious goals while providing custom service and support to clients.
Overview
17
17
years of professional experience
Work History
Merchant Business Consultant
Fiserv/ FirstData
04.2019 - Current
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Developed business strategies by conducting comprehensive market research and competitor analysis to win the clients trust and Business.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Merchant Sales Consultant
Capital One, Corporate Campus
01.2013 - 03.2017
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Conducted regular market research to identify emerging trends and potential opportunities for business expansion.
- Set ambitious yet achievable quarterly revenue targets for each member of the sales team in line with company goals.
- Developed comprehensive sales plans to target new markets and expand existing client base.
- Worked closely with other departments within the organization to develop cross-functional initiatives that promoted overall business growth.
- Coordinated trade show appearances to showcase products/services effectively while networking with industry professionals.
- Managed key accounts, fostering long-term relationships with clients while consistently meeting or exceeding sales targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Mortgage Loan Officer
HSBC Bank
05.2008 - 04.2013
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Education
Associate Of Business Administration - Business
Germanna Community College
Locust Dale, VA06.2000
Skills
- Presentation skills
- Business analysis
- Business planning
- Lead Sales Training for new Hire
Timeline
Merchant Business Consultant
Fiserv/ FirstData
04.2019 - Current
Merchant Sales Consultant
Capital One, Corporate Campus
01.2013 - 03.2017
Mortgage Loan Officer
HSBC Bank
05.2008 - 04.2013
Associate Of Business Administration - Business
Germanna Community College