Kumar Maurya
Queens,NY
Summary
Hardworking person with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Sociable Server offering 11 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
12
12
years of professional experience
Work History
Captain Waiter
Utsav Indian Restaurant
06.2023 - Current
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Implemented upselling strategies that contributed to increased average check size per guest.
Server
Goa NYC
05.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer
Server
Spice symphony
12.2021 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Front Desk Agent
Red Roof Inn Hotel
04.2020 - 12.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Facilitated successful front desk operations for high-volume hotel.
Banquet Server
Galt House Hotel & Suites
03.2019 - 02.2020
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Removed and replaced dirty dishes and utensils to maintain table settings.
Restaurant Manager
Butter chicken factory
02.2016 - 01.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Supervisor
Jyoti Catress
08.2013 - 12.2015
- Coordinated employee schedules according to shift changes and availability.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel And Tourism Management
Mumbai, MH06.2013
Skills
- Check Payment Processing
- Menu Memorization
- Liquor, Wine and Food Service
- Table Setting Arrangements
- Point of Sale (POS) System Operations
- Wine Pairings
- Dining Customer Service
- Relationship Building
- Staff Training
- Ability to Lift 30 Pounds
- Workflow Coordination
- Upselling and Cross Selling
- Warm and Friendly
- Food Safety Standards
- Transactions and Cash Handling
- Food protection certificate
Timeline
Captain Waiter
Utsav Indian Restaurant
06.2023 - Current
Server
Goa NYC
05.2023 - Current
Server
Spice symphony
12.2021 - 05.2023
Front Desk Agent
Red Roof Inn Hotel
04.2020 - 12.2021
Banquet Server
Galt House Hotel & Suites
03.2019 - 02.2020
Restaurant Manager
Butter chicken factory
02.2016 - 01.2019
Supervisor
Jyoti Catress
08.2013 - 12.2015
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel And Tourism Management
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