Kumra Shala
New York
Summary
Accomplished General Manager with a proven track record at Express, driving $13 million in sales and leading over 100 staff. Expert in operations management and leadership, demonstrated through high-level talent development and strategic sales increases. Specializes in creating high customer satisfaction and team cohesion, significantly reducing turnover. Skilled in both staff training and financial profitability strategies.
Overview
12
12
years of professional experience
Work History
General Manger
Express
02.2020 - Current
- Multi unit leader / Flagship Location
- Drove $13 million in sales with year over year growth
- Lead a staff of over 100 with a management team of 10
- High Level Talent development /Succession planning District and regional level
- Plan /Drive/ Execute from a sales and operations standpoint
- Ensure high level of customer experience
- Ensure team aligned on payroll budget
- Team build and inspire/ created a positive work environment . Low turnover
- Lead product launches/walk thru/merchandise planning
- Analyze and drive top sales / Conversion focused
- Developed and implemented strategies to increase sales and profitability/ In house events
- Participated in multiple DM oversees / $16 million in sales / 12 locations
Store Manger
Express
08.2012 - 02.2020
- Managed multiple stores with annual volume $3-10 million Firewheel Garland, Tx North Park Center Dallas, TX Manhattan Mall New York , New York Flat Iron New York
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members . Store and district level
- Improved customer satisfaction through staff training in customer service and product
- Decreased shrink in all locations thru high level engagment
- High level Merchandising /assisted brand with new store openings
- Assisted with company role our of RFID technology in stores
Education
Bachelor of Science - Fashion Merchandising
University of North Texas
Denton, TX12.2010
Skills
- Leadership and team building
- Operations Management
- Training and Development
Timeline
General Manger
Express
02.2020 - Current
Store Manger
Express
08.2012 - 02.2020
Bachelor of Science - Fashion Merchandising
University of North Texas
Similar Profiles
Kirsten LeeKirsten Lee
Sales Associate at ExpressSales Associate at Express
Lesley VidaurreLesley Vidaurre
Sales Associate at ExpressSales Associate at Express
Shelley KaiserShelley Kaiser
Associate Manager at ExpressAssociate Manager at Express
Samantha DiVincenzoSamantha DiVincenzo
Retail Sales Associate at ExpressRetail Sales Associate at Express
Talia HaddadTalia Haddad
On Air Sales Host at Puff MediaOn Air Sales Host at Puff Media