KUNAL DALVI

• Manage and lead day-to-day activities to meet Motorola's contractual commitments documented in the Maintenance Agreement for the New York City Police Department [NYPD].
• Manage and lead our relationship with the local service partner to support customer network demands.
• Manage and lead our relationship with the customer.
• Ensure that customer satisfaction goals are met internally and with the customer.
• Procure and coordinate any internal resources that may be needed.
• Ensures compliance with response/restoration time commitment.
• Remotely diagnose system failure and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.

• Technical liaison between customers, service engineering teams and support
• Responsible for generating proposals and quotes to various customers' as per their needs
• Liaise with sales department to generate services opportunities to win new projects and increase sales
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
• Responsible for providing trainings & webinars on wide range of microwave radio products, microwave concepts, network management systems & 5G concepts to broad range of technical and non-technical audience
• Regional Subject Matter Expert on Network Management Systems
• Principal Member of Ceragon' s Technical Team at AT&T Labs for product testing and certification.

• Responsible for overall design and implementation of the NYC area for NYPD, OTI, and FDNY radio networks including infrastructure, mobile backhaul, and monitoring systems.
• Led presentations of technical solutions and services to key stakeholders and customers of all levels.
• Served as the primary liaison who worked closely with the Systems Support Center, Network Operations Center, Product Groups, Engineering, and third-party contractors to achieve Best-in-Class system performance and utilization.
• Managed network infrastructure upgrades, Linux and Windows security patching, preventive maintenance, incident management, SLA, and customer escalations.
• Develops system architecture, and ensures the integrity of the architecture/design.
• Provide technical expertise for the resolution of complex problems.

• Worked as Team Manager managing group of Systems Engineers and handled escalation cases
• Responsible for generating new sales opportunities within existing accounts
• Upsold e-rate services to increase company revenue
• Conducted technical demonstrations and trainings on private cloud services
• Managed customers' both technical and business needs
• Coordinated with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
• Delivered Proof Of concept (POC) On-Premise Private Cloud, Hosted Public Cloud or Hybrid Cloud model
• Retained existing clients and developed new accounts by extending high quality and efficient support service.
• Led cross-functional teams to deliver customized solutions that exceeded client expectations.

• Conducted technical product demonstrations, webinars, and sessions
• Handled presales support which includes EVAL, POC and DEMOs
• Retained existing clients and developed 15 new accounts by extending high quality and efficient support service in short period of time
• Handled technical discussions upfront and involved in frequent interaction with international clients on phone, email, chat with respect to technical issues and queries.

• Provided 2nd and 3rd level technical support and troubleshooting
• Managed installation, upgrade and deployment projects and provided on-site customer support windows, Linux, and virtual products
• Managed Key Accounts to embrace cloud solution designed to work with servers
• Provided System Administration of Active Directory environment on Windows server and desktop support
• Resolved issues related to operational components for LAN, WAN, and voice systems.