Kuniko Keohane
Mcloud
Summary
Results-driven manager with a strong focus on daily operations, team supervision, and process improvement. Proven ability to enhance efficiency and uphold customer service standards.
Overview
23
23
years of professional experience
Work History
Smokeshop Manager
Firelake Express Mcloud
Mcloud
06.2023 - Current
- Managed daily operations to ensure smooth workflow and service delivery.
- Supervised team members, providing guidance and support in task execution.
- Coordinated inventory management to maintain stock levels and reduce shortages.
- Implemented process improvements to enhance efficiency in service operations.
- Conducted regular team meetings to communicate updates and address concerns.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Police Officer
Key West Police Department
Key West
09.2002 - 09.2021
- Enforced traffic laws and maintained public safety in assigned areas.
- Conducted thorough investigations of accidents and crimes to gather evidence.
- Responded promptly to emergency calls and provided assistance to citizens.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Participated in ongoing training sessions to enhance law enforcement skills.
- Operated patrol vehicles and utilized communication systems effectively during shifts.
- Prepared detailed reports on incidents and arrests made.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Provided security at public events such as parades, concerts, or sporting events.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Provided testimony in court when necessary concerning investigations conducted.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Served criminal warrants and subpoenas to suspects in public and private locations.
Education
Bachelor of Science - Nursing
The College of The Florida Keys
Key West, FL01-2022
Associate of Science - Culinary Management
Florida Keys Community College
Key West, FL12-2020
Associate of Science - Business Administration
Florida Keys Community College
Key West, FL05-2017
Bachelor of Science - Law Enforcement Administration
Ashford University
San Diego, CA06-2013
Skills
- Daily operations management
- Inventory management
- Process improvement
- Customer service enforcement
- Team supervision
- Safety regulation enforcement
- Documentation and reporting
- Staff training and development
- Goal setting
- Performance evaluations
- Task delegation
- Clear communication
- Disciplinary techniques
- Staff management
- Decision-making
References
References available upon request.
Timeline
Smokeshop Manager
Firelake Express Mcloud
06.2023 - Current
Police Officer
Key West Police Department
09.2002 - 09.2021
Bachelor of Science - Nursing
The College of The Florida Keys
Associate of Science - Culinary Management
Florida Keys Community College
Associate of Science - Business Administration
Florida Keys Community College
Bachelor of Science - Law Enforcement Administration
Ashford University