KURIAN KURIAKOSE
Pflugerville,United States
Summary
Proven track record of driving innovation and Developmental excellence in the semiconductor and cloud sectors. Strong ability to motivate cross-functional teams while implementing robust policies that enhance performance and ensure compliance with industry regulations. Expertise in market dynamics, emerging technologies, and global standards facilitates seamless alignment with development goals and long-term business strategies. Recognized for visionary leadership and a data-driven mindset that supports agile planning and effectively resolves complex challenges. Passionate about fostering collaborative environments that empower teams to push boundaries and deliver transformative solutions.
Overview
25
25
years of professional experience
Work History
Global Semicon Cloud Product Development Manager
Kuehne + Nagel
08.2021 - Current
- Establish dedicated business units targeting the Semiconductor and Cloud sectors, aligning with global market trends and organizational growth objectives.
- Identify and define core Semiconductor and Cloud offerings within the organization, ensuring alignment with technological capabilities and customer needs.
- Create comprehensive development guidelines and operational policies to govern the Semiconductor and Cloud business units.
- Roll out the Semiconductor and Cloud verticals across strategically selected focus countries, leveraging regional strengths and market opportunities.
- Ensure full adherence to QSHE (Quality, Safety, Health, and Environment) standards during the implementation and operation of Semiconductor and Cloud initiatives.
- Collaborate closely with the commercial team to build and expand a robust client base for Semiconductor and Cloud solutions, fostering long-term partnerships and revenue growth.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Liaised with clients to better understand business needs and current market landscape.
- Provided support in reaching annual financial benchmarks for sustained business growth.
- Maintained positive vendor relations to build strong partnerships.
- Coordinated project planning and execution with team members and team leads.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Prioritized roadmap in order to achieve product goals and metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Global Operations Manager
DB Schenker
03.2020 - 07.2021
- Provided direct supervision of critical shipment movements, including tarmac operations at major U.S. gateway airports, ensuring secure and timely handling.
- Trained and mentored staff to consistently meet and exceed productivity benchmarks and performance metrics.
- Proposed and implemented corrective service measures to address and resolve customer complaints effectively.
- Partnered with senior management, global account managers, and vertical market teams to strategize, troubleshoot, and enhance customer satisfaction.
- Maintained a clean, organized vertical market environment by coordinating with staff to streamline task execution and improve workflow.
- Handled escalated customer concerns to support junior staff and uphold exceptional service standards.
- Leveraged deep understanding of operational efficiency to improve profit and loss outcomes.
- Assisted in the development of targeted marketing strategies to boost brand visibility and engagement.
- Designed and executed processes that reduced operational costs and minimized financial losses.
- Elevated branch revenue by applying proven management techniques and performance-enhancing strategies.
Business Development Manager
DB Schenker
10.2006 - 03.2020
- Drove $6M in revenue growth by delivering strategic sales support to both new and existing clients.
- Cultivated strong relationships with key decision-makers to accelerate customer retention and long-term growth.
- Surpassed sales quotas consistently by successfully penetrating untapped markets and onboarding new accounts.
- Initiated outreach campaigns via phone, email, and face-to-face engagement to expand customer base and generate leads.
- Improved operational efficiency by recommending enhancements to internal knowledge-base systems and workflows.
- Led accounting, forecasting, and strategic supply planning initiatives to optimize operational efficiency.
- Delivered monthly carrier performance metrics and cost reports to executive leadership for strategic decision-making.
- Monitored service performance to identify root causes of delivery failures and implement corrective actions.
- Developed and maintained Standard Operating Procedures (SOPs) to elevate customer service quality and consistency.
- Oversaw EDI invoicing and billing processes across customers, third-party payment providers, and internal teams.
- Managed shipment milestone tracking and analysis to support key performance indicator (KPI) reporting and continuous improvement.
Sales Support
China Airlines Ltd
02.2005 - 10.2006
- Streamlined daily operations by prioritizing inbound calls, quote requests, and sales-related inquiries to ensure timely and efficient customer service.
- Opened new customer accounts, assessed creditworthiness, and coordinated payment method setup to support seamless onboarding.
- Provided detailed product information, pricing, and availability guidance to customers, enhancing satisfaction and driving informed purchasing decisions.
- Tailored product recommendations by analyzing customer needs, highlighting key features to boost engagement and conversion.
- Tracked and maintained lead records for external sales agents, supporting pipeline visibility and strategic follow-up.
- Generated shipment manifests aligned with aircraft load plans, ensuring accurate documentation and logistical coordination.
- Identified priority and special cargo, proactively notifying destination airports to arrange appropriate handling and compliance.
Customer Service Agent
Atlantic Southeast Airlines
01.2001 - 02.2005
- Welcomed passengers, verified boarding passes, and guided them to designated seating areas to ensure smooth boarding procedures.
- Provided timely support and solutions to travelers facing flight delays or cancellations, maintaining high levels of customer satisfaction.
- Safely handled and transported cargo up to 70 pounds between terminals and aircraft, adhering to safety protocols and time-sensitive schedules.
- Managed the loading, stowing, and unloading of baggage, cargo, and freight; completed and submitted accurate documentation to operations management.
- Conducted thorough inspections of air cargo against shipping documentation, identifying and resolving discrepancies to maintain compliance and efficiency.
Education
Bachelor of Arts - Economics
Mahatma Gandhi University (MGU)
Athirampuzha, Kerala01.1995
Certification - IATA Dangerous Goods Specialist
Bureau of Dangerous Goods LTD
01.2007
International Air Cargo Rating - Cargo Sales
IATA FIATA International School
10.2006
Post Graduate Diploma - Computer Applications
DCI Institute Of Technology
01.1999
Skills
- Logistics Management
- Customer Relations
- Microsoft Office
- Leadership
- Planning and Coordination
- Flexible & Adaptable Teamwork
- Customer Service
- Performance tracking proficiency
- Ability to supervise
- Excellent interpersonal skills
- Report writing experience
- Relationship building
- Business Development
- Client account management
- Project planning
- Business development
- Product management
- Project management
- Team leadership
- Trend analysis
- Strategic planning
- Cross-functional teamwork
- Time management
- Risk management
- Policy implementation
- Policy and procedure development
- Innovation management
Department of Commerce
- United States - Dallas, Cranbury, TX, NJ
- Export regulations and Schedule B classification
Timeline
Global Semicon Cloud Product Development Manager
Kuehne + Nagel
08.2021 - Current
Global Operations Manager
DB Schenker
03.2020 - 07.2021
Business Development Manager
DB Schenker
10.2006 - 03.2020
Sales Support
China Airlines Ltd
02.2005 - 10.2006
Customer Service Agent
Atlantic Southeast Airlines
01.2001 - 02.2005
Certification - IATA Dangerous Goods Specialist
Bureau of Dangerous Goods LTD
International Air Cargo Rating - Cargo Sales
IATA FIATA International School
Post Graduate Diploma - Computer Applications
DCI Institute Of Technology
Bachelor of Arts - Economics
Mahatma Gandhi University (MGU)
Similar Profiles
Naidu PonipireddyNaidu Ponipireddy
Deputy Manager -Air Logistics Operational Care at Kuehne + NagelDeputy Manager -Air Logistics Operational Care at Kuehne + Nagel
Jessica LangdonJessica Langdon
Administrative Specialist at Kuehne+NagelAdministrative Specialist at Kuehne+Nagel
Bosko RadakovicBosko Radakovic
Assistant Controller at Kuehne + NagelAssistant Controller at Kuehne + Nagel
Worawit RadabpanyawutWorawit Radabpanyawut
Sea Logistics Pricing Specialist at Kuehne + NagelSea Logistics Pricing Specialist at Kuehne + Nagel
Marlee ChristiansenMarlee Christiansen
Volunteer at Church Of Jesus Christ Of Latter Day SaintsVolunteer at Church Of Jesus Christ Of Latter Day Saints