Kurt Brumfield
Shelbyville,IN
Summary
Results-driven professional specializing in team leadership and customer service excellence. Experienced in managing employee performance, cash handling procedures, and ensuring compliance with store regulations to achieve high operational standards.
Overview
8
8
years of professional experience
Work History
CSR Manager/Dispatcher
Garage Door Doctor
Indianapolis, IN
01.2023 - 07.2026
- Dispatched service technicians to jobs while analyzing conversion rates and average ticket sales to enhance profitability.
- Facilitated customer order assistance over phone and in person to ensure satisfaction.
- Tracked employee booking rate and conducted weekly one-on-ones to discuss performance and establish goals.
Store Manager
Papa Johns
Shelbyville, IN
05.2018 - 01.2023
- Scheduled and directed team in daily assignments, enhancing overall productivity.
- Monitored store operations, addressing issues to uphold food quality and service standards.
- Supervised cash handling processes, ensuring compliance with all cash handling policies.
- Counted and recorded safe amounts at the beginning and end of each shift to ensure accuracy.
Education
AS - Business Management
Ivy Tech Community College
Shelbyville, IN03-2023
Core 40 -
Rushville Consolidated High School
Rushville, IN08-2014
Skills
- Customer Relations
- Order Management
- Profit maximization
- Team Leadership
- Store Management
- Cash handling procedures
- Problem Solving
- Multitasking
Timeline
CSR Manager/Dispatcher
Garage Door Doctor
01.2023 - 07.2026
Store Manager
Papa Johns
05.2018 - 01.2023
AS - Business Management
Ivy Tech Community College
Core 40 -
Rushville Consolidated High School