Summary
Overview
Work History
Education
Skills
Timeline
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Kurt Hasten

Galion,OH

Summary

Accomplished Telecommunications Specialist with a proven track record at Lumen Technologies, adept in system troubleshooting and customer rapport. Excelled in project management and critical thinking, consistently exceeding monthly quotas by 110%. Holds a Lean Six Sigma Kaizen White Belt, showcasing a commitment to performance improvement and customer service excellence.

Overview

25
25
years of professional experience

Work History

Call Center Activations Technician IV/Build, Test and Turn-Up

Lumen Technologies
Galion, USA
11.2007 - Current
  • Provide inbound call center customer service for T3, T1, Switched Services, IPLD/IPTF, VOIP, SIP, TN Porting and 8xx support
  • Primary volunteer in group to learn and take on new technologies
  • Network Computing Infrastructure to include, Install, coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems
  • Project management of circuit migrations managed INS with Shawn Schultz
  • Familiar with the functionality of Control Center and its features
  • Solid knowledge of Ethernet, MPLS, Private line, ATM, Frame Relay, IP, ISDN
  • Proficient user with the following programs and equipment: TIRKS, TEMS, LIMS, INTAS Testing, Coastal, CORE, TL1 Commands, Microsoft Office Suite, 3/1,1/1,1/0 Titan DACS, Nortel Exceed, Lucent Lambda Extreme, DMS & NGS Sonus, Fujitsu 4100 & 4500 and Ciena, Sonet, Broadsoft, etc
  • Experience with interpreting and designing circuit layout
  • Modify and update TIRKS designs as needed
  • Provide daily reports
  • Assign and manage Voip Activations (Green)
  • Handle Activation Projects(s) for large customer(s)
  • Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations
  • Experience in provisioning including mapping and building circuits
  • Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases
  • Day-to-day turn ups with customers and LEC, ILEC, CLEC, IXC’s and our internal infrastructure team
  • Pre-network wiring and disconnects with monthly quotas at or above 110% proficiency
  • Organizing, prioritizing workload and meeting customer needs
  • Assisted in training team members in new products
  • Manage small to medium sized projects that fall within my department

Operations Technician, Contracting for Qwest

Apex Systems, Inc.
Columbus, USA
06.2007 - 11.2007
  • Test and troubleshoot DSO, DS1 and Switch
  • Performed electronic/ remote T-Berd testing
  • Prepared circuits for a timely turnover

Telecommunications /Cable Installer

Time Warner Communications
Mansfield, USA
05.2006 - 10.2006
  • Installed Digital Cable Television, High Speed/Cable Modem Internet
  • Installed and serviced all components with Digital Phone
  • Provided professional customer service to all customers
  • Worked as a team with other installers to fulfill job quotas

Telecommunications Installer

Crase Communications, Inc.
Galion, USA
08.2002 - 04.2006
  • Properly installed and tested various equipment
  • Ran transmission and power cables, proficient in dc power
  • Accurately surveyed and engineered various installation needs
  • Installed and turned-up DSL circuits, T1, DS3 and Optical

Telecommunications Installer / In-charge Supervisor

AG Communications Systems, Inc.
07.2000 - 12.2002
  • Installation of Hi-caps in Huntington Beach district (contracted to Verizon)
  • Interacted daily with customers
  • Certified in COAX and BNC connections
  • Promoted to “Special Projects” Team Supervisor
  • Transferred to the Midwest region June 2001 as Switch Installation/ Modification, Special Projects and Team Supervisor
  • Certified in Tower climbing by COMTRAIN

Education

diploma -

Walnut High School
Walnut, California

Skills

  • Troubleshooting
  • Critical thinking
  • Issue resolution
  • Multitasking and organization
  • Customer interaction
  • Project management
  • Verbal and written communication
  • Problem-solving
  • Workload management
  • Deadline compliance
  • Performance improvement
  • Customer service
  • Six sigma methodologies
  • Lean Six Sigma Kaizen White Belt Certificate
  • Deadline oriented
  • Document preparation
  • Maintenance and repair
  • System troubleshooting
  • Customer rapport

Timeline

Call Center Activations Technician IV/Build, Test and Turn-Up

Lumen Technologies
11.2007 - Current

Operations Technician, Contracting for Qwest

Apex Systems, Inc.
06.2007 - 11.2007

Telecommunications /Cable Installer

Time Warner Communications
05.2006 - 10.2006

Telecommunications Installer

Crase Communications, Inc.
08.2002 - 04.2006

Telecommunications Installer / In-charge Supervisor

AG Communications Systems, Inc.
07.2000 - 12.2002

diploma -

Walnut High School

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Kurt Hasten