Kurt Kramer
Mesa,USA
Summary
- Highly qualified, customer-centric professional with strong interpersonal skills and demonstrated track record of consistently meeting and/or exceeding performance expectations
- Continually one of the top performers based on specified metrics
- Consistently commended for strong communication and presentation skills
- Won multiple awards for exceptional customer service and sales records
Overview
1
1
Certification
10
10
years of professional experience
Work History
Claims Advocate and Driver
Uber
201 E Washington St
06.2025 - Current
- Advocated for customer claims, ensuring timely resolutions and enhancing satisfaction levels.
- Analyzed claim trends to identify areas for process improvement and implement effective solutions.
- Coordinated cross-functional collaboration between operations and support teams to streamline claim processes.
- Mentored junior advocates, fostering skill development and improving team performance metrics.
- Created a system of improvements and training ideals to improve the effectiveness of functionality o f the claims department
Inside Adjuster Analyst III
Allstate
Chandler, AZ
01.2020 - 09.2024
- Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents
- Determine coverage, liability, auto property damages, arrange repairs, and negotiate claims within limit of authority
- Respond to written and telephonic inquiries from all parties, including attorneys. Update files and provide reports as required
- Measurably meets and exceeds all metrics for time compliance, phones, and client surveys
Partner Engagement Specialist (Account Manager)
TTEC/Synchrony Financial
Tempe, AZ
06.2016 - 12.2019
- Assessed clients’ needs, business goals, contractual provisions, and legal guidelines
- Managed B2B2C relationships and developed execution strategies for short- and long-term goals
- Updated and accurately documented all conversations including any actions taken
- Responded to written and telephonic inquiries including eligibility, approval/denial determinations, and continuation or closure of partnership
Education
Bachelor of Arts - International Business Management
BYU - Hawaii Campus
Laie, HIAssociate of Science - Economics
BYU- Hawaii
Laie, HawaiiAssociate of Science - Japanese
BYU - Hawaii
Laie, HawaiiSkills
- Claims investigation and analysis
- Policy interpretation
- Decision-making
- Documentation review
- Conflict resolution
- File management
- Data analysis
- Customer service
- Attention to detail
- Active listening
- Computer proficiency
- Self motivation
- Interpersonal skills
- Analytical thinking
Accomplishments
- Achieved perfect results by completing claim investigations with accuracy and efficiency.
- submitted company-wide improvements through direct input with the Director of the US&C Crash Claims and Support Team
Certification
Workplace Safety, Uber, 2026
Cybersecurity, Uber, 2026
Telephonic Security, Uber, 2026
Preventing Workplace Harassment and Discrimination, Uber, 2026
Software-Integrated Claims Submissions Platform, Uber, 2026
Specialized Claims Investigations - Teens
Specialized Claims Investigations - Health (HIPAA)
Business/Commercial Representation in Auto Claims
Quality Performance Evaluation Standards, Uber, 2026
Handling Challenging Conversations, Pinnacle Performance Co, 2026
Certificate of Appreciation - Quality Conversationalist
Certificate of Recognition - Superior Performance and Contributions to the Company's Growth
Languages
Japanese
Limited Working
Timeline
Claims Advocate and Driver
Uber
06.2025 - Current
Inside Adjuster Analyst III
Allstate
01.2020 - 09.2024
Partner Engagement Specialist (Account Manager)
TTEC/Synchrony Financial
06.2016 - 12.2019
Bachelor of Arts - International Business Management
BYU - Hawaii Campus
Associate of Science - Economics
BYU- Hawaii
Associate of Science - Japanese
BYU - Hawaii