Kurt Limburg
Sterling Heights,MI
Summary
Dynamic Operations Consultant with expertise in process improvement, data analysis, and compliance management. Proven track record of enhancing operational strategies and performance metrics to drive efficiency and optimize project coordination.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Operations Consultant
Maxey Ford
Detroit, Michigan
04.2022 - Current
- Reviewed operational workflows to identify process gaps and support improvement efforts.
- Developed and implemented strategies to enhance efficiency in daily operations.
- Worked with cross-functional teams to improve communication and project execution.
- Advised senior leadership on strategies to strengthen organizational effectiveness.
- Generated detailed reports on operational performance metrics to inform decision-making.
- Designed procedures to ensure compliance with company policies and regulatory standards.
Service Manager
Bob Maxey Ford
Detroit, Michigan
08.2014 - 03.2021
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Trained and mentored staff on service protocols and customer interaction techniques.
- Oversaw scheduling for service appointments to optimize technician availability.
- Coordinated with parts department to ensure timely availability of necessary components.
- Implemented processes to enhance service efficiency and reduce turnaround time.
- Resolved customer complaints by providing solutions and ensuring follow-up communication.
- Conducted regular team meetings to discuss performance, updates, and service goals.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
Warranty Administrator
Bob Maxey Ford
Detroit, Michigan
08.2014 - 03.2021
- Processed warranty claims accurately for customer vehicles at Bob Maxey Ford.
- Coordinated with service departments to ensure timely claim approvals.
- Reviewed repair orders to confirm compliance with warranty policies.
- Maintained detailed records of all warranty transactions and documentation.
- Collaborated with manufacturers to resolve complex warranty issues effectively.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Assisted team members in understanding warranty procedures and guidelines.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Stayed up to date on factory announcements and recalls.
Warranty Administrator
Jorgenson Ford
Detroit, Michigan
02.2009 - 07.2014
- Coordinated with service departments to expedite claim approvals, enhancing customer satisfaction.
- Maintained detailed records of all warranty transactions and documentation.
- Collaborated with manufacturers to resolve complex warranty issues, ensuring compliance with company standards.
- Monitored industry regulations to keep warranty practices up-to-date.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
Service Manager
Jorgenson Ford
Detroit, Michigan
02.2009 - 07.2014
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Supervised service staff to uphold high standards of customer care, contributing to overall customer satisfaction. to ensure customer satisfaction and compliance with company policies.
- Trained and mentored staff on service protocols, enhancing customer interaction skills.
- Resolved customer complaints in a timely manner.
- Oversaw scheduling for service appointments to optimize technician availability.
- Coordinated with parts department to ensure timely availability of components, minimizing service delays.
- Conducted regular team meetings to discuss performance, updates, and service goals.
- Maintained compliance with company policies and industry regulations in service practices.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Skills
- Process improvement
- Data analysis
- Compliance management
- Operational strategy
- Performance metrics
- Project coordination
Certification
- Ford Master Certified Service and Warranty Administrator
Accomplishments
- Ford President's Award Recipient
Timeline
Operations Consultant
Maxey Ford
04.2022 - Current
Service Manager
Bob Maxey Ford
08.2014 - 03.2021
Warranty Administrator
Bob Maxey Ford
08.2014 - 03.2021
Warranty Administrator
Jorgenson Ford
02.2009 - 07.2014
Service Manager
Jorgenson Ford
02.2009 - 07.2014