Kurt Robertson
Queens
Summary
Flexible hard worker ready to learn and contribute to team success.
known for punctuality, good customer service and positive attitude.
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
8
8
years of professional experience
Work History
Service Manager
Mavis discount tire
Rockville Centre
06.2020 - Current
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created standard operating procedures for all service functions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created employee work schedules to keep shifts properly staffed.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Shoe Sales Associate
Eric’s comfort shoes
Queens Village
02.2018 - 03.2020
- Processed customer payments using cash register or point-of-sale system.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Followed company policies and procedures in order to provide excellent customer service.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Collaborated closely with management team to review sales goals and objectives.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Replenished stock levels by unloading shipments from delivery trucks.
- Assisted customers with finding the right size, style, and color of shoe.
Shift Manager
Nevada Diner
Elmhurst
05.2017 - 02.2018
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between employees or customers in a professional manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Trained new employees on company policies, procedures, and job responsibilities.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Ensured compliance with health and safety regulations.
Education
Comptia + (computer Hardware& Software Repairs) - Information And Computer Systems
Global Technology Guyana
Georgetown Guyana 01-2016
High School Diploma -
Mahaicony Secondary School
Georgetown Guyana 06-2014
Skills
- Quality assurance
- Hospitality and accommodation
- Customer service management
- Employee supervision
- Rapport building
- Positive attitude
- Critical thinking
- Coaching and mentoring
- Problem-solving
- Reliable and responsible
Timeline
Service Manager
Mavis discount tire
06.2020 - Current
Shoe Sales Associate
Eric’s comfort shoes
02.2018 - 03.2020
Shift Manager
Nevada Diner
05.2017 - 02.2018
Comptia + (computer Hardware& Software Repairs) - Information And Computer Systems
Global Technology Guyana
High School Diploma -
Mahaicony Secondary School