Kurt Smith
Morgantown
Summary
Strategic leader with a focus on problem-solving and efficiency management. Demonstrated ability to implement process improvements that elevate team productivity and enhance customer experiences.
Overview
2027
2027
years of professional experience
Work History
Department Manager
Lowes Home Improvment
Morgantown, WV
09.2017 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and productivity.
- Conducted performance evaluations, providing constructive feedback and growth opportunities.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Night Auditor
Residence Inn By Marriott
Morgantown, WV
2015 - 2018
- Processed guest check-ins and check-outs efficiently, ensuring smooth operations during night shifts.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Managed front desk operations during night, maintaining security and guest safety.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Managed nightly financial audits and reconciled discrepancies in revenue reports with accuracy.
Environmental Services Housekeeper
Ruby Memorial Hospital
Morgantown, WV
12.2016 - 09.2017
- Maintained cleanliness and sanitation in patient rooms and common areas to ensure a safe environment.
- Operated cleaning equipment and tools effectively, adhering to safety protocols and guidelines.
- Collaborated with healthcare staff to prioritize cleaning tasks based on patient needs and facility requirements.
- Implemented best practices for infection control, contributing to overall hospital hygiene standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Produce Clerk
Giant Eagle
Morgantown, WV
04.2014 - 12.2016
- Ensured freshness and quality of produce through daily inspection and rotation.
- Assisted customers in selecting products, providing knowledgeable recommendations.
- Trained new team members on best practices for produce handling and customer service techniques.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
POLYTECH High School
Woodside, DESkills
- Team leadership
- Problem-solving
- Task delegation
- Loss prevention
- Order management
- Order processing
- Strategies and goals
- Resource coordination
- Adaptability and flexibility
- Teamwork and collaboration
- Managing operations and efficiency
- Customer service
Timeline
Department Manager
Lowes Home Improvment
09.2017 - Current
Environmental Services Housekeeper
Ruby Memorial Hospital
12.2016 - 09.2017
Produce Clerk
Giant Eagle
04.2014 - 12.2016
Night Auditor
Residence Inn By Marriott
2015 - 2018
High School Diploma -
POLYTECH High School