Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Axis Mental Health
07.2024 - 08.2025
Oversaw daily operations of an 18 bed mental health facility.
Supervise, coaching, and training of all team members.
Maintained 100% compliance with all state and federal regulations.
Medication Assistance.
Client crisis intervention and de-escalation.
Assisting clients with activities, groups, and outings.
Working as a team to ensure clients receive the best care for their individual needs.
Administrator
Amber House
05.2023 - 11.2023
Orchestrated the opening of a brand new facility, Amber House, a home for seniors.
Consistently achieved deficiency-free state audits.
Managed daily care needs of residents.
Supervised, guided, and trained staff.
Supported clients with Alzheimer’s and dementia.
Partnered with outside agencies providing care and varied services.
Built and maintained strong family partnerships for ensuring the best care of their loved one.
Administrator
Benson House Inc.
01.2022 - 05.2023
Supervised daily activities and operations of Benson House #10, a home for adults with developmental disabilities.
Coordinate with Inland Regional Center and Behavioral consultants to encourage clients to meet their daily goals.
Managed difficult client behaviors.
Maintain monthly client financial records.
Implemented monthly allotted budgets.
Maintained 100% compliance with all state and federal regulations.
Clare Bridge Program Coordinator
Mirage Inn Brookdale Senior Living
04.2012 - 04.2021
Coordinator for the 24 bed Alzheimer’s and Dementia Care Department.
Planned and implemented Daily Path activities ensuring for daily moments of success.
Guided activity assistant and care associates with their planned daily activities.
Worked closely with entire care team, management team, and families ensuring the best care for each resident’s individual care and activity needs.
Assisted Hospice and outside agencies with individual resident care needs.
Continued Education with Alzheimer’s Association and independent sources.
Passed yearly state inspections with zero deficiencies.
Reminiscence Coordinator
Sunrise Senior Living
10.2010 - 07.2011
Supervisor of the 18 bed Alzheimer’s and Dementia Care Department.
Management of caregiver team, training, evaluations, and scheduling.
Implementation of Individualized Care Plans for each new resident, with continued review and updates for current residents.
Consistently achieved deficiency-free state audits.
Established fundamental and lasting relationships with families, ensuring overall satisfaction regarding care and unique concerns of each resident.
Whole Home Approach, duties not just limited to supervisory tasks, working hands on with the caregiver team and medication management.
Education
High School Diploma -
McDowell High School
Erie, PA
California University of Pennsylvania
California, PA
Skills
Compliance management
Employee development
Operations management
Team Training
Incident reporting
Customer relationship development
Safety oversight
Human resources
Accomplishments
Collaborated with team of 10 in the development and start up of new senior living facility, Amber House.
Certification
California ARF administrator certification, Adult Residential Facility.
California RCFE administrator certification, Residential Care Facility for the Elderly.
Community Health Worker at La County Department of Mental Health "Palmdale Mental Health CenterCommunity Health Worker at La County Department of Mental Health "Palmdale Mental Health Center
Master’s of Social Work Student on Placement at Talanoa (Gamble Aware, Pacifika Men’s Time, Youth Mental Health Group work activities, Mental Health and Well-being Session at PCYC Shalvey, Street Uni and Emerton Youth Center)Master’s of Social Work Student on Placement at Talanoa (Gamble Aware, Pacifika Men’s Time, Youth Mental Health Group work activities, Mental Health and Well-being Session at PCYC Shalvey, Street Uni and Emerton Youth Center)