Summary
Overview
Work History
Education
Skills
Timeline
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Kurtis Johnson

Milliken,CO

Summary

Experienced sales professional with a demonstrated history of business growth. Excellent ability to create, build, and maintain relationships. Knowledgeable on the sales process and how to effectivity strategize to gain the business of my target clientele. Committed to efficiency and dedicated to exceeding goals.

Overview

11
11
years of professional experience

Work History

Lead Client Service Manager

MGA Home Healthcare
10.2020 - 06.2023
  • Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Cultivated lasting and revenue producing relationships between staff and clientele.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Created customer support strategy to increase customer retention.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Oversaw new business development and customer servicing.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
  • Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.

Recruiter, Client Service Manager

MGA Home Healthcare
09.2014 - 10.2019
  • Oversaw full cycle recruiting for 150 vacancies each quarter.
  • Facilitated new employee orientations to foster positive team attitude.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Territory Manager

Zynex Medical
06.2023 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.

Education

CSU Pueblo
Pueblo, CO

Skills

  • Prospecting & cold calling
  • Time Management
  • Conflict Resolution Techniques
  • Proven sales background in the medical space
  • Manage Contracts
  • Staff Management
  • Client Relations and Retention
  • Account Management & Customer Services
  • Customer relationship management
  • Multitasking and organization
  • Sales expertise
  • Lead prospecting
  • Relationship building
  • Business growth
  • Sales presentations
  • Business development
  • Territory management
  • Opportunities identification
  • Revenue generation

Timeline

Territory Manager

Zynex Medical
06.2023 - Current

Lead Client Service Manager

MGA Home Healthcare
10.2020 - 06.2023

Recruiter, Client Service Manager

MGA Home Healthcare
09.2014 - 10.2019

CSU Pueblo

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Kurtis Johnson