Kurtiss K Souder
Saraland,AL
Summary
Successful and reliable individual with 26 years experience as a Sales Professional / Account manager/ Client Service Professional. Solid team player with outgoing demeanor and consultative skills needed to establish rapport with clients. Motivated to maintain and grow client satisfaction and contribute to company success. Articulate and driven to grow relationships and business. Diligent in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by understanding needs and providing customized solutions. Driven to exceed goals while building relationships with clients, coworkers and ownership. Proficient in solution selling, conflict resolution and client retention. Uses decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Client Services Professional
Evident Health / CPSI
04.2012 - Current
- Instructed physicians, nurses and medical staff on conversion of patient records, computerized order entry, medication reconciliation and software navigation
- Implemented EMR (Electronic Medical Record) software in rural hospitals across the US
- Worked in OR, ER, inpatient and pharmacy to assist clinicians in continuum of patient care
- Educated sites remotely via Webex with presentations and instructions on system utilization and post-install support
- Responded to client requests, offering excellent support and tailored recommendations to address needs.
- Promoted client experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.
Sales/Account Management
Oce North America/Konica Minolta
01.1993 - 07.2011
- Developed local/regional territories for printing, multi-function device and document management services
- Forecasted sales and established processes to achieve sales objectives and related metrics over 17 years
- Sold, installed, trained users on office product functionality, network integration and cost recovery
- Helped develop strategic business and account plans based on goals of both client and employer
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted regional management in screening, hiring and training of sales executives
- Developed sales strategies based on research of client buying trends and market conditions
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Resolved problems with high-profile clients to maintain relationships and maximize retention
Education
Bachelor of Arts - Business Mgmt / Psychology
University of South Alabama
Mobile, ALAssociate of Arts - Business Administration
Faulkner University
Montgomery, ALBusiness Administration
US Army School of Administration
Ft Jackson, SCSkills
- Client Relations
- Account Management
- Client Support
- Relationship Building
- Understanding Client Needs
- Medical Terminology Knowledge
- System Implementation
- Cross-Functional Collaboration
- Client Retention Strategies
- Project Management Abilities
- Product Education
Accomplishments
Accomplishments
· Oce’ top branch salesman, Mobile, AL, 2001-2008
· Achieved incentive sales trips from 1999-2008
· Developed 220 education-sector accounts in Mobile County
· 6 years hospital implementation/ project management 2012-2017
· 6 years remote hospital support 2018-2023
· Husband to a Hospice nurse
· Father to two beautiful daughters
Certification
Certifications
* Toshiba STAR III Corporate Sales Training
* Konica Minolta Certified Major Account Training
* Chartlink CPOE Certified (Medical)
* PhysDoc Training Certification (Medical)
* HIPAA corporate trained
https://www.linkedin.com/in/kurt-souder-103b8815
Timeline
Client Services Professional
Evident Health / CPSI
04.2012 - Current
Sales/Account Management
Oce North America/Konica Minolta
01.1993 - 07.2011
Bachelor of Arts - Business Mgmt / Psychology
University of South Alabama
Associate of Arts - Business Administration
Faulkner University
Business Administration
US Army School of Administration
Certifications
* Toshiba STAR III Corporate Sales Training
* Konica Minolta Certified Major Account Training
* Chartlink CPOE Certified (Medical)
* PhysDoc Training Certification (Medical)
* HIPAA corporate trained
https://www.linkedin.com/in/kurt-souder-103b8815
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