Kush Kumar Sohni
New Deal,India
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Aramco Asia India - Client Of Thought-sol
Gurugram, Haryana
12.2021 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Team Lead
Aramco Asia India - 7 Project's
Mumbai-Gujrat
12.2021 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
Desktop Support Engineer
Thought-sol Infotech Pvt. Ltd.
Kalkaji, New Delhi
07.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Deskside Support Engineer
JK Organization - Client Of Thought-sol
ITO, New Delhi
09.2021 - 11.2021
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured and installed computer systems for other sub-organizations.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Network Support Engineer
Shree Sai Computeronix
Rohini, New Delhi
04.2018 - 01.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed necessary maintenance to support network availability.
- Configured and maintained network backup and recovery procedures.
Education
Certificate - The Fundamental of Digital Marketing
Google Digital Garage
07.2021
AWS Certified SysOps Administrator Or Associate - AWS
Udemy
05.2021
Diploma - Chip Level Laptop & Desktop Support Engineer
Expert Institute of Advance Technologies Pvt. Ltd.
Delhi07.2019
Diploma - Hardware And Networking Engineer+ Cloud V2
Jetking Institute
Delhi06.2019
Skills
- Microsoft Windows and Office
- Organizational Skills
- User Experience
- Resolving Problems and Incidents
- Software and Hardware Implementation
- Help Desk Support
- Printers and Peripherals
- Software Patches
- Remote Technical Support
- Hardware Components
- Computer Operating Systems
Timeline
IT Support Specialist
Aramco Asia India - Client Of Thought-sol
12.2021 - Current
IT Team Lead
Aramco Asia India - 7 Project's
12.2021 - Current
Deskside Support Engineer
JK Organization - Client Of Thought-sol
09.2021 - 11.2021
Desktop Support Engineer
Thought-sol Infotech Pvt. Ltd.
07.2021 - Current
Network Support Engineer
Shree Sai Computeronix
04.2018 - 01.2021
Certificate - The Fundamental of Digital Marketing
Google Digital Garage
AWS Certified SysOps Administrator Or Associate - AWS
Udemy
Diploma - Chip Level Laptop & Desktop Support Engineer
Expert Institute of Advance Technologies Pvt. Ltd.
Diploma - Hardware And Networking Engineer+ Cloud V2
Jetking Institute
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