Michael Kush
Yorkville,Illinois
Summary
A dedicated and hardworking recent college graduate and employee that shows strong management and leadership skills. Excel in showing excellent customer service and is always eager to learn a new skill.
Experienced with leadership and project management in dynamic business settings. Utilizes strategic planning and excellent communication to bolster team performance. Track record of adapting swiftly to evolving business needs and driving operational efficiency.
Overview
9
9
years of professional experience
Work History
Management Trainee
Enterprise
08.2023 - Current
- Coordinated logistics and maintenance for a fleet of 150 to 230 vehicles, enhancing operational efficiency.
- Designed comprehensive strategies aimed at optimizing fleet utilization while effectively reducing downtime.
- Enhanced reporting procedures to ensure compliance with industry regulations and standards.
- Implemented training programs to enhance employee performance and knowledge retention.
- Facilitated vehicle identification for customers and coordinated transportation to designated locations.
- Monitored and enhanced customer service practices to maintain high satisfaction levels.
- Fostered effective communication and trust with accounts to ensure ongoing collaboration.
- Promoted additional product offerings to meet customer needs and drive sales growth.
Assistant Manager
Neighborhood Cinemas Group
10.2017 - 08.2023
- Promoted to assist staff needs and enhance customer service experience.
- Led a diverse team of 4-15 employees, fostering a collaborative environment to optimize operational efficiency and service quality.
- Engaged with customers to effectively resolve problems and disputes, ensuring satisfaction.
- Managed end-of-shift operations to maintain financial accuracy and integrity of balance records.
Manager
Sugar Grove Golf Range
Sugar Grove, IL
05.2017 - 08.2023
- Promoted to Golf Range Manager to run front desk, manage staff, and motivate team
- Supervise staff to ensure the business’s best interest is always in mind
- Created and managed staff schedule adapting as needed
Supervisor
Sugar Grove Family Fun Center
Sugar Grove, IL
05.2017 - 08.2023
- Supervised team to ensure staff efficiency and optimal functioning of all karts.
- Conducted regular performance evaluations, providing feedback to foster employee development and engagement.
- Supervised daily operations, ensuring optimal guest experiences and adherence to safety protocols.
Team Lead
Neighborhood Cinemas Group
10.2017 - 10.2021
- Directed cashier supervision and performance monitoring to maintain high service quality and operational effectiveness.
- Conducted regular inventory assessments and implemented restocking strategies to guarantee sufficient supply.
- Demonstrated versatility by excelling in various roles, including cashier, usher, and popcorn restocker, contributing to overall team success.
Education
Bachelor of Science - Business Administration
Aurora University
Aurora, Illinois05-2023
Associate of Arts - Business
Waubonsee Community College
Sugar Grove, Illinois05-2021
Skills
- Customer service
- Staff supervision
- Account Marketing/Relations
- Sales techniques
- Inventory and supply chain logistics
- Cross functional leadership
Timeline
Management Trainee
Enterprise
08.2023 - Current
Team Lead
Neighborhood Cinemas Group
10.2017 - 10.2021
Assistant Manager
Neighborhood Cinemas Group
10.2017 - 08.2023
Manager
Sugar Grove Golf Range
05.2017 - 08.2023
Supervisor
Sugar Grove Family Fun Center
05.2017 - 08.2023
Associate of Arts - Business
Waubonsee Community College
Bachelor of Science - Business Administration
Aurora University