Kuualoa Awai
Cape Canaveral,FL
Summary
Seasoned hospitality professional with a proven track record at Island Time Marina, adept in POS system operation and fostering team unity. Excelled in elevating customer satisfaction and loyalty through exceptional service and upselling strategies. Demonstrated expertise in maintaining cleanliness standards and financial accountability, significantly contributing to business success.
Top-notch [Job Title] delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Island Time Marina
01.2019 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Bartender
Sunset Cafe Bar & Grill
06.2015 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Restaurant Owner
Coconuts Tiki Bar & Grill
05.2006 - 02.2016
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
Education
Associate of Arts - Hospitality Management
UCF
Orlando, FL01-2002
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Health and safety
Accomplishments
- Oversaw 18 employees in a bar bringing in $90k in monthly revenue.
- Increased revenue 11% by implementing unique promotions.
- Improved team productivity with morale-boosting incentives.
- Contributed to service that earned a stellar review in Trip Advisor.
Certification
- SQF Practitioner certification by the Safe Quality Foods Institute, emphasizing a comprehensive understanding of food safety standards within the industry.
Languages
English
Full Professional
Japanese
Limited Working
Spanish
Limited Working
Samoan
Native or Bilingual
Hawaiian
Native or Bilingual
Timeline
Bartender Shift Manager
Island Time Marina
01.2019 - 05.2024
Bartender
Sunset Cafe Bar & Grill
06.2015 - 04.2019
Restaurant Owner
Coconuts Tiki Bar & Grill
05.2006 - 02.2016
Associate of Arts - Hospitality Management
UCF
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