KUULANI FRANKLIN
Ukiah,CA
Summary
Proven ability to collaborate effectively with teams and manage time efficiently. Recognized for maintaining high cleanliness standards and delivering exceptional customer service in fast-paced environments. Adaptable and dependable, committed to enhancing workplace safety and comfort. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
9
9
years of professional experience
Work History
Custodian
Lake County Tribal Health
Clearlake, USA
09.2022 - 11.2025
- Emptied trash cans and recycling bins.
- Maintained clean and comfortable environments in the clinic by vacuuming, cleaning windows, and dusting.
- Kept building premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintained cleanliness in patient areas and administrative offices.
- Sanitized surfaces to ensure a safe environment for staff and patients.
- Assisted with setup for community events hosted by the health center.
Waitress
Graton Resort and Casino
Rohnert Park, USA
10.2019 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Loan Processor
Kashia Band of Pomo Indians
Santa Rosa, California
01.2017 - 07.2019
- Reviewed loan applications for accuracy and completeness.
- Verified borrower information through credit reports and employment records.
- Coordinated with underwriters to facilitate loan processing timelines.
- Collaborated with financial institutions to resolve discrepancies in loan files.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Education
Graduate Certificate - EHR And Reimbursement Specialist
MedCerts
05.2025 - 09.2025
Graduate Certificate - Medical Coding And Billing
U.S. Career Institute
Fort Collins, COSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Team collaboration
- Problem-solving
- Time management
- Attention to detail
- Adaptable and flexible
References
- Kevin Thompson, LCTHC south shore clinic manager, kthompson@lcthc.org
- Sherida Walker, LCTHC referrals coordinator, swalker@lcthc.org
- Robert Becker, LCTHC purchasing clerk, rbecker@lcthc.org
Timeline
Graduate Certificate - EHR And Reimbursement Specialist
MedCerts
05.2025 - 09.2025
Custodian
Lake County Tribal Health
09.2022 - 11.2025
Waitress
Graton Resort and Casino
10.2019 - 03.2022
Loan Processor
Kashia Band of Pomo Indians
01.2017 - 07.2019
Graduate Certificate - Medical Coding And Billing
U.S. Career Institute