Kuʻulei Roback
Pearl City,HI
Overview
11
11
years of professional experience
Work History
Server/Bartender
California Pizza Kitchen
‘Aiea, HI
02.2022 - 03.2026
- Delivered exceptional customer service, fostering relationships with guests to enhance their dining experience and encourage repeat visits
- Applied conflict resolution strategies to diffuse various situations, maintaining professionalism
- Used strong communication with kitchen staff, support staff, other servers, and management to ensure smooth shifts
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Multi-tasked in fast-paced environment by greeting guests, accurately taking orders in POS, timely delivering food and beverages, and proactively checking in to ensure guest satisfaction
- Prepared cocktails and mocktails and poured beer and wine to restaurant's standards
- Informed guests of ingredients, allergens, and preparation methods by maintaining current menu knowledge
- Performed opening and closing procedures, weekly bar inventory, and cleaning and restocking duties throughout the shift
- Upheld strict regulations for safe alcohol service and food safety
Student/Graduate/Evaluation Assistant
Curriculum Research & Development Group Evaluation Office, University of Hawaiʻi, Mānoa
Honolulu, HI
01.2015 - 12.2021
- Assisted supervisors in government-funded projects, contributing to decision-making processes
- Regularly demonstrated attention to detail through paperwork processing and data entry
- Assisted supervisors in government-funded projects and took part in decision making
- Developed comprehensive reports summarizing evaluation findings and recommendations
- Managed multiple projects alongside office duties, ensuring timely completion of tasks
- Supervised student assistants, delegating tasks to enhance team workflow
- Participated in professional development opportunities such as conferences and presentations to network and build relationships
Education
Bachelor of Arts - Public Health
University of Hawaii At Mānoa
Honolulu, HI05-2018
High School Diploma -
Kamehameha Schools
Kaplāma, HI05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Conflict resolution
- Communication
- Team player
- Organized and detail oriented
- Time management and multitasking in fast paced environment
Timeline
Server/Bartender
California Pizza Kitchen
02.2022 - 03.2026
Student/Graduate/Evaluation Assistant
Curriculum Research & Development Group Evaluation Office, University of Hawaiʻi, Mānoa
01.2015 - 12.2021
Bachelor of Arts - Public Health
University of Hawaii At Mānoa
High School Diploma -
Kamehameha Schools