KUZIPA NACHANDE
Lusaka
Summary
Dynamic caregiver and customer service representative combining expertise in appointment scheduling, complaint resolution, and patient support. Experienced in documenting interactions and developing strong relationships with patients and clients. Committed to delivering quality care and communication in challenging and fast-paced environments.
Overview
4
4
years of professional experience
Work History
Caregiver
hOPE OF CARE
LUSAKA
09.2025 - Current
- Completed training sessions to enhance caregiving skills and knowledge, improving quality of patient care.
- Monitored patient vital signs and reported changes to nursing staff.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted patients with daily living activities and personal care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Monitored patients for changes in physical, emotional, mental, or behavioral conditions, facilitating timely interventions.
- Recorded patient interactions and care provided in electronic health records to ensure accurate communication among care teams.
Caregiver
University Teaching Hospital
lusaka ZA
01.2022 - 06.2024
- Supported patients in daily living activities and personal care, enhancing comfort and independence.
- Delivered emotional support and companionship to patients in hospital settings, fostering a positive healing environment.
- Informed patients and families about health management and safety practices, promoting informed decision-making and better health outcomes.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient interactions and care provided in electronic health records.
Education
Bachelor of science - Developmental Studies
University of Lusaka (UNILUS)
Lusaka, Zambia06-2027
Grade 12 Certificate -
Choma high school
01-2018
Skills
- Patient care
- Emotional support
- Team collaboration
- Basic medical procedures
- Nutrition planning
- Daily living assistance
- Care plan management
- Medication coordination
- Client documentation
- COVID-19 safety policies
- Care plan assessment
- Supportive companionship
- Care plan adherence
- HIPAA compliance
- Dining room support
- Indirect patient care
- Records maintenance
Additional Qualifications
- Proficient in Microsoft Word, Excel, and Outlook
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Excellent organizational and administrative abilities
Timeline
Caregiver
hOPE OF CARE
09.2025 - Current
Caregiver
University Teaching Hospital
01.2022 - 06.2024
Bachelor of science - Developmental Studies
University of Lusaka (UNILUS)
Grade 12 Certificate -
Choma high school