Kenneth Van Nostrand Jr.
Saint Helens
Summary
Dynamic professional with extensive experience in customer service and team leadership across multiple industries. Proven track record of enhancing operational efficiency and ensuring safety through effective training and mentoring. Expertise in safe vehicle operation and adept at multi-tasking, leading to improved team performance. also a Military Veteran.
Overview
22
22
years of professional experience
Work History
Bus Operator
Trimet
12.2016 - Current
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Warehouse Supervisor
Dave's Killer Bread
01.2013 - 05.2016
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Dock Crew Lead
Saia Motor Freight
06.2003 - 05.2012
- Led a diverse team of dock workers, promoting collaboration and fostering a positive work environment.
- Enhanced dock efficiency by implementing streamlined processes and procedures for loading and unloading cargo.
- Provided ongoing coaching and mentoring to junior crew members, supporting their professional development within the organization.
- Contributed to company growth by consistently meeting or exceeding performance targets in key areas such as productivity, safety, and customer service.
- Assisted management in hiring new dock crew members, conducting interviews and evaluating candidate qualifications.
- Operated forklifts, cranes and other heavy equipment to move and load materials safely.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Used computers to enter data, track shipments and maintain records of products.
Education
Medical Assisting - Medical Assisting
02-2004
High School Diploma -
06-1995
Skills
- Armed and unarmed security
- Loss prevention
- Customer service and sales
Professional Multi-tasker with experience in many facets of life
- Safe and reliable operation of a multitude of vehicles
- Interviewing, Hiring, and manpower planning of up to 100 employees
- Ability to adapt and learn new tasks and responsibilities
Accomplishments
U.S. Army
Military Service 1996-1999
Avenger Crewmember
Timeline
Bus Operator - Trimet
12.2016 - Current
Warehouse Supervisor - Dave's Killer Bread
01.2013 - 05.2016
Dock Crew Lead - Saia Motor Freight
06.2003 - 05.2012
Concorde Career College - Medical Assisting, Medical Assisting
Roosevelt High School - High School Diploma,
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