K. Vateama Coles

• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• Analyzed financial information such as income statements and balance sheets to calculate tax liability.
• Conducted research on current trends in taxation law to stay up-to-date with changes.

• Interviewed claimants, employers, witnesses, and experts while promoting fair, objective impartial treatment and upholding the highest ethical standards
• Investigated allegations of wrongdoing, job refusal, quits, work availability, separation and non-separation issues
• Clearly and concisely presented collected and analyzed evidence to Claims Examiners promptly, thereby decreasing delay of benefit decisions

• Completed projects on time working within a $10,000 budget
• Consultation in organization and decluttering to reduce stress creating productive and peaceful environments
• It has fostered collaborative efforts to schedule, host, and facilitate special events.

• Maintained sales personnel calendar to schedule creation and delivery deadlines
• Executed retargeting campaigns based on customer behavior analysis
• Established processes for collecting customer feedback data via surveys or polls to gain insights into their needs and preferences

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• Place calls to owners and payroll decision-makers of local and out-of-state small businesses
• Asked appropriate open-ended questions to discover prospects' needs and requirements
• Set and confirm appointment times to show savings and benefits of service