Kristin Vaden-Borg
Fort Worth
Summary
Hardworking, passionate and organized Army Veteran with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every person a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Property Damage Specialist I
JNR Adjustment Company
2025.02 - Current
- Analyze claims data to identify trends and improve adjustment processes.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
- Provide training and mentorship to junior staff on best practices in claims management.
- Developed strategic initiatives aimed at reducing processing times for claims submissions.
- Follow all company policies and procedures to deliver quality work.
- Collect, arrange, and input information into database system.
- Generate reports detailing findings.
- Maintain database systems to track and analyze operational data.
- Coordinate dispatch operations to optimize routing and minimize delays.
- Managed communication between investigators and clients to ensure timely repairs.
Customer Service Representative
BSN Sports
2022.07 - 2023.06
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Communicated with sales department and account executives to update account information.
Operations Supervisor
TTN Fleet Solutions
2021.04 - 2022.04
- Assist in organizational efforts by entering data and answering phones.
- Work with vendors, clients and drivers.
- Dispatching and Call Management.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Demonstrate self-reliance by meeting and exceeding workflow needs.
- Maintain positive working relationship with fellow staff and management.
- Trained, mentored and motivated employees to maximize team productivity.
- Built strong operational teams to meet process and production demands.
Dispatch & Accounting Manager
Brown Service Company
2018.09 - 2021.06
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents.
- Schedule and confirm appointments for customers.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
Substitute Teacher
Eagle Mountain-Saginaw ISD
2014.10 - 2018.09
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
Operations Manager
The Children's Place
2012.06 - 2013.02
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
Security Officer
Point 2 Point Global Security, Inc
2009.10 - 2011.10
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Answer alarms and investigate disturbances.
Assistant Store Manager
Little Caesars Pizza
2003.01 - 2008.06
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
Associate of Applied Science - Office Technology Professional
Tarrant County College
Hurst, TX2016-05
High School Diploma -
W.E. Boswell High School
Fort Worth, TX2006-05
Skills
- Customer service
- Documentation management
- Proficient in Microsoft
- Coaching and mentoring
- Continuous improvement
- Knowledge sharing
- Teamwork and collaboration
- Time management
- Multitasking
- Attention to detail
- Organizational skills
- Problem-solving abilities
Websites
Certification
-Office Technology
-Administrative Specialist
Timeline
Property Damage Specialist I
JNR Adjustment Company
2025.02 - Current
Customer Service Representative
BSN Sports
2022.07 - 2023.06
Operations Supervisor
TTN Fleet Solutions
2021.04 - 2022.04
Dispatch & Accounting Manager
Brown Service Company
2018.09 - 2021.06
Substitute Teacher
Eagle Mountain-Saginaw ISD
2014.10 - 2018.09
Operations Manager
The Children's Place
2012.06 - 2013.02
Security Officer
Point 2 Point Global Security, Inc
2009.10 - 2011.10
Assistant Store Manager
Little Caesars Pizza
2003.01 - 2008.06
High School Diploma -
W.E. Boswell High School
Associate of Applied Science - Office Technology Professional
Tarrant County College
References
- Robin Doty-Cash - ABA Therapist 931-241-3412
- Payton Sellers - ABA Therapist/Behavioral Innovations 469-428-0985
- Seth Thompson - Sales Pro/BSN Sports Sthompson@bsnsports.com 214-773-9474