Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KW Kawana Ward

Greenville,US

Summary

Dependable professional with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Assistant

COTT Cleaning LLC
08.2023 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Process invoices and expenses using QuickBooks to facilitate on-time payment.

Inbound Call Center Agent

Everise
03.2020 - 08.2023
  • Handled a high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Place over-the-counter orders.
  • Explaining benefits and giving out copays.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Inbound Customer Service Representative

Focus Service
07.2017 - 02.2020
  • Answered phone with friendly greetings to create a positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Refill medications.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.

Education

GED -

Pitt Community College

Associate of Applied Science - Human Resources Management

Pitt Community College
Winterville, NC
05.2023

Associate of Applied Science - Business Administration And Management

Pitt Community College
Winterville, NC
12.2021

Skills

  • Office Management
  • Schedule Management
  • Report Analysis
  • Time Management
  • Excel Spreadsheets
  • Multi-Line Phone Proficiency
  • Verbal and Written Communication
  • Performance Improvement
  • Microsoft Office
  • Front Office Management
  • Technical Support
  • Report Writing and Development
  • Strong Interpersonal Skills
  • Issue Resolution
  • Customer Relationship Management
  • Documentation
  • Inbound Customer Calls
  • Issue Research

Certification

  • Business Administration: Management Applications and Principle
  • Business Administration: Business Supervisor
  • Business Administration: Payroll and Benefits Specialist
  • Business Administration: Human Resources Management

Timeline

Office Assistant

COTT Cleaning LLC
08.2023 - Current

Inbound Call Center Agent

Everise
03.2020 - 08.2023

Inbound Customer Service Representative

Focus Service
07.2017 - 02.2020

GED -

Pitt Community College

Associate of Applied Science - Human Resources Management

Pitt Community College

Associate of Applied Science - Business Administration And Management

Pitt Community College

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KW Kawana Ward