Kwabena Wiafe
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
Work History
Equipment Room Assistant
UMass Dartmouth Office of Athletics
Dartmouth
09.2024 - 05.2026
- Managed equipment inventory for various sports teams and activities.
- Completed training on safe operation of new equipment, ensuring compliance with safety standards.
- Assisted in event setup and breakdown for athletic competitions, contributing to smooth operations.
- Maintained cleanliness and organization of locker rooms and common areas to promote a positive environment.
Retail Sales Associate
Burlington Coat Factory
Valley Stream
07.2024 - 08.2024
- Greeted customers and assisted in locating items, contributing to enhanced customer satisfaction and loyalty.
- Completed transactions efficiently while delivering high-quality customer service.
- Handled customer complaints professionally and resolved issues promptly.
- Tracked inventory levels throughout the day and restocked items as needed.
Sales Associate
Auntie Agie's African Store
Springfield
06.2022 - 06.2023
- Managed inventory levels through regular stock checks and timely ordering to ensure product availability.
- Processed customer transactions accurately using point-of-sale systems.
- Organized backroom inventory and maintained well stocked and visually appealing sales floor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled cash register operations by accurately counting money, organizing charge slips, and balancing drawers.
Education
B.S. - Management (Option in General Management)
University of Massachusetts Dartmouth
Dartmouth, MASkills
- Proficient in Microsoft 365(PowerPoint,Excel,Teams,Word)
- Inventory management
- Storeroom management
- Problem-solving abilities
- Customer service
- Project management
Extracurricular Activities
Sports Club and Community Cleanup Program, Springfield, MA, 2023, present
Timeline
Equipment Room Assistant
UMass Dartmouth Office of Athletics
09.2024 - 05.2026
Retail Sales Associate
Burlington Coat Factory
07.2024 - 08.2024
Sales Associate
Auntie Agie's African Store
06.2022 - 06.2023
B.S. - Management (Option in General Management)
University of Massachusetts Dartmouth