Kwaku Boadi Addo
Clemmons,USA
Summary
Dynamic Operations Manager with a proven track record at Awning Innovations, driving quality control and process improvement initiatives. Expert in budget oversight and Lean Six Sigma methodologies, achieving a 25% increase in customer satisfaction. Adept at fostering a collaborative culture, enhancing team performance, and delivering operational excellence.
Overview
21
21
years of professional experience
Work History
Operations Manager
Awning Innovations
Clemmons, NC
06.2022 - 04.2024
- Managed daily operations of manufacturing plant with 65 employees and budget over $10M, balancing multiple business lines to enhance overall performance.
- Led cross-functional cost reduction initiatives, implementing Lean Six Sigma principles to drive operational excellence and increase quarterly revenue by approximately $400k.
- Implemented quality control measures for accurate labeling and documentation, ensuring compliance and standards, increasing the company's efficiency rating of 97%.
- Oversaw operational systems and adjusted daily schedules to optimize line utilization.
- Promoted a culturally inclusive atmosphere, fostering diversity, equity, and inclusion (DEI) initiatives and maximizing employee productivity, efficiency, and performance.
- Managed all customer-related issues regarding products and finished goods, resolving issues promptly and providing personalized service, which increased customer satisfaction by 25%.
- Achieved a 95% first-contact resolution rate for customer inquiries and complaints.
- Quickly resolved complex issues surrounding products and scheduled deliveries in minimum time, consistently receiving feedback for professionalism and efficiency.
- Collaborated on human resources functions, focusing on culture, onboarding, hiring, retention, compensation, recruiting, and training, contributing to high retention rate over 2 years.
Operations Chief / Project Officer
G/ATOR Program Management Office
Quantico, VA
08.2020 - 05.2022
- Developed and implemented a long-term production strategy/roadmap for the G/ATOR program systems with Northrop Grumman to ensure combat readiness for the Fleet Marine Forces (FMF).
- Identified and escalated project concerns, implementing risk mitigation plans for timely resolutions.
- Assisted in budgeting and tracking over $75M, enabling informed business decisions supporting FMF.
- Analyzed key drivers and trends to increase unit combat readiness to 98%.
- Supported business case development with a focus on strategic alignment and optimization.
- Identified and escalated project concerns on time, using risk mitigation plans to achieve swift resolution.
- Implemented process improvements to enhance staff operations and clarify product requirements.
- Inspected finished products for quality assurance, ensuring adherence to specifications and company standards.
Senior Operations Chief
Marine Air Control Group 38
San Diego, CA
06.2018 - 08.2020
- Managed $50M+ in assets, supervising 1.5K+ Marines to ensure timely deployments.
- Conducted daily operations and data-driven analysis, identifying trends, risks, and opportunities to provide actionable steps that optimize efficiency and performance.
- Conducted trend analyses to identify risks and define operational requirements, devising standard operating procedures (SOPs) for optimal use of command-and-control systems.
- Steered research and predictive analysis to evaluate organizational policies and training programs, improving both and increasing efficiencies cross-functionally, thus enabling subordinates to achieve readiness requirements.
- Identified cost-control opportunities, re-positioning workforce to enhance performance.
- Assisted with revising the force protection exercise/contingency plans to assess the threat levels and areas of vulnerability effectively.
- Ensured adherence to safety, quality assurances, and housekeeping standards, applying 5S's to improve physical conditions of the working areas, fostering a culture of accountability.
- Performed data-driven analysis on Defense Organizational Climate Survey (DEOCS) to assess workplace climate health, facilitating informed decision-making through implementation of corrective action plans.
- Conducted mandatory Sexual Assault Prevention and Response (SAPR) training, Equal Opportunity (EEO), and safety training, collaborating with department heads to ensure compliance with policies.
Senior Operations Chief
Marine Air Control Group 18
Okinawa, Japan
06.2015 - 06.2018
- Conducted daily operations and quality control, collaborating cross-functionally with key departments and stakeholders to enhance operational efficiency and performance.
- Planned and assisted several projects (medium to large scope) and collaborated with other team members to distribute workload and define project expectations to meet organizational goals.
- Managed $50M+ in assets while supervising 1.2K+ Marines within MACG-18 across Okinawa, Mainland Japan, and Southeast Asia; oversaw all C2 systems and ancillary support equipment.
- Partnered with external agencies to sustain C2 Systems, testing and acquiring new systems and capabilities.
- Identified cost-control opportunities and re-positioned manpower to enhance performance and minimize errors.
- Assessed spending within manpower components, crafting policies to keep the workforce consistent and growth-minded.
- Led strategic planning, workforce leadership, change management, and training efforts such as planning exercises and adhering to organizational goals within the Operations Section and throughout the organization.
- Oversaw the monthly Defense Readiness Reporting System (DRRS), processing 150+ personnel billet daily to verify equipment and acquisition readiness.
- Directed training and other exercises, procuring mobilizations and deployments to help staff meet the squadron's METLs to augment reserved forces.
- Actively engaged with customers while stationed overseas to increase awareness and provide quality service and support to military families and our civilian counterparts.
- Ensured all customers affiliated with the military were treated professionally and with respect.
Senior Operations Chief/Senior Enlisted Advisor
Marine Tactical Air Command Squadron 48
Great Lakes, IL
06.2013 - 06.2015
- Led budgeting, training, strategic planning, and mobilization/deployment initiatives, enhancing operational readiness of active duty and reserve staff.
- Provided day-to-day oversight of nearly 850 Marine Reservists, informing the Commanding Officer and other leadership of daily and bigger-picture administrative and operational processes, offering support to resolve pertinent issues on time.
- Enabled augmentation of active-duty forces in squadron's Mission Essential Tasks Lists (METLs) through coordination with squadron personnel to ensure compliance.
- Delivered data link expertise and training to operations Marines, maximizing agency efficiency to sustain seamless communication and data exchange throughout the exercise evolution.
- Accurately maintained training and professional records for enlisted Marines and Officers.
- Maintained seamless maintenance process, including finalizing communication system requirements.
- Facilitated cultural inclusivity, EEO, SAPR, and safety training programs, fostering a respectful and compliant environment among Marines.
- Cultivated a customer service culture through formal training classes and informal coaching on best practices, ensuring Marine reservists and families received the utmost support and care.
Operations Chief
Marine Tactical Air Command Squadron 18
Futenma, Japan
06.2010 - 06.2013
- Directed training and exercises, facilitating mobilizations and deployments to support the squadron's METLs.
- Conducted training for subordinates and staff on procedures to maintain operational readiness for combat deployment.
- Organized scheduled preventive and corrective maintenance for air defense communications systems; upheld 97% equipment readiness for the squadron.
- Finalized authorized modifications and field changes to operational requirements, enhancing effectiveness in garrison and deployed settings.
- Executed critical decision-making daily for Commanding Officer, effectively managing relationships with subordinates, seniors, and peers.
Operations Chief
Marine Air Control Squadron 2
Cherry Point, NC
01.2007 - 06.2010
- As the Squadron Command Operations Center (COC) Chief, I stayed apprised of ongoing operations, acted on events, and reported to the chain of command during Operation Iraqi Freedom and Operation Enduring Freedom.
- Prepared detachments for deployment as Squadron Operations Chief in support of OIF 06-08; managed and trained detachments to ensure consistent training progression across units.
- Coordinated with Operations Chief on daily SITREPS, OPS COUNTS, plans, orders, and training schedules to ensure operational readiness.
- Streamlined administrative processes and personnel correspondence to enhance objectivity and completeness.
Station Supervisor
RS Baltimore
Baltimore, MD
06.2003 - 01.2007
- Led four recruiting substations, managing recruiters and prospective applicants' daily activities while ensuring adherence to core values, Marine Corps orders, and Recruiting Command directives.
- Led a team of five production recruiters, providing guidance to them, their families, and poolees to support recruitment efforts.
- Guided Marines through a pool program that prepared them for recruit training, ensuring quality training, counseling, and performance assessments.
- Ensured seamless workflow and productivity, reducing organizational attrition rate to 2%.
Education
Bachelor's degree - B.A. Management, Human Resources Management
AMU/APUS
Charles Town, WV06-2021
Skills
- Operations management
- Project management
- Lean Six Sigma
- Process improvement
- Quality control
- Budget oversight
- Customer satisfaction
Languages
Intermediate, None, Intermediate
Job Related Training
- Acquisition Level II / Training Readiness Planning
- Supervisor Safety Course
- Lean Six Sigma Leadership Core Champion Training
- Unit Readiness Planning
- Joint Interface Control Officer (JICO)
- Tactical Common Operational Course
- Level II Antiterrorism Officer USMC
- Senior Enlisted Professional Military Education
- Marine Air Traffic Control Maintenance Manager Course / Joint Air Operations Command
- Multi-Tactical Data Link Advanced Joint Interoperability Course (MAJIC)
- Joint Tactical Interface Distribution System (JTIDS) Course
- Joint Aerospace Command and Control Course / Terrorism Counter Interaction Course
Timeline
Operations Manager
Awning Innovations
06.2022 - 04.2024
Operations Chief / Project Officer
G/ATOR Program Management Office
08.2020 - 05.2022
Senior Operations Chief
Marine Air Control Group 38
06.2018 - 08.2020
Senior Operations Chief
Marine Air Control Group 18
06.2015 - 06.2018
Senior Operations Chief/Senior Enlisted Advisor
Marine Tactical Air Command Squadron 48
06.2013 - 06.2015
Operations Chief
Marine Tactical Air Command Squadron 18
06.2010 - 06.2013
Operations Chief
Marine Air Control Squadron 2
01.2007 - 06.2010
Station Supervisor
RS Baltimore
06.2003 - 01.2007
Bachelor's degree - B.A. Management, Human Resources Management
AMU/APUS