Kwalei Baker
Atlanta
Summary
Customer-focused and safety-oriented professional with military and hospitality experience. Proven ability to remain calm under pressure, follow strict procedures, and deliver exceptional service in fast-paced, high-responsibility environments. Strong communicator and team player with a commitment to passenger safety, comfort, and positive travel experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chief assistant
Retired Military
01.2021 - 01.2025
- Delegated and supervised large amounts of people to do tasks as such: setup, maintaining, guiding, revising, implanting, and clearing.
- Safety supervisor - Oversaw safeguarding of $1M+ in military equipment, while reducing safety and disciplinary incidents by 20% in under 1 year.
- Managed and trained 10 military personnel, developing and executing detailed team and objective SOPs under sometimes stressful conditions.
Server
Legendary Events
11.2019 - 03.2020
- Delivered consistent, high-quality service in fast-paced, high-volume food operations, ensuring customer satisfaction and operational efficiency — mirroring the demands of client-focused sales roles.
- Managed inventory, supply orders, and food service logistics with accuracy and timeliness, demonstrating attention to detail and goal-oriented execution.
- Led and trained junior Marines, effectively communicating standards, procedures, and expectations — building strong leadership and persuasive communication skills.
Education
Diploma -
Mundy's Mill High School
Jonesboro, GA05.2020
Skills
- Passenger Safety & Emergency Awareness
- Customer Service Excellence
- Clear Communication
- Conflict Resolution
- Teamwork & Collaboration
- Calm Under Pressure
- Time Management
- Adaptability & Fast Learning
- Cultural Awareness
- Microsoft PowerPoint
- English (Fluent)
Accomplishments
- Reduced annual employee training costs by more than 20% by implementing new company division policies.
- Planned corporate meetings, lunches and special events for groups of 40+ employees.
Certification
Driver's License
Timeline
Chief assistant
Retired Military
01.2021 - 01.2025
Server
Legendary Events
11.2019 - 03.2020
Diploma -
Mundy's Mill High School