ASHLEY PATRIMONIO
Sutter Health – Plastic Surgery
San Francisco,CA
1
Certification
7
years of professional experience
Safety-driven and service-oriented professional with aviation, healthcare, and customer service experience supporting diverse populations in fast-paced environments. Experienced in passenger assistance, airport operations, teamwork, and service recovery while maintaining professionalism under pressure. With a Bachelor’s degree in Airline Management and hands-on experience with Horizon Air, I bring strong knowledge of aviation operations, customer care, and a commitment to ensuring passenger comfort, safety, and exceptional service.
Work History
Medical Assistant
1 Year 1 Month- Clinical and administrative support for plastic surgeons.
- Epic documentation, prior authorizations, referrals, scheduling.
- Inventory management and medical supply ordering.
- Maintained sterile environments and prepared surgical instruments for procedures, supporting safety standards.
- Provided training to new staff on clinical procedures and office protocols, fostering team development and consistency.
Medical Assistant
7 Months- Assisted providers, injections, EMR documentation, patient care.
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Administered injections and vaccinations under physician supervision, enhancing patient care quality.
- Coordinated appointment scheduling, optimizing clinic operations and patient flow.
Ramp/Customer Service Agent
1 Year 3 Months- Customer service and airport operations.
- Provided exceptional customer support in high-pressure environments, resolving inquiries efficiently.
- Assisted passengers with check-in processes, ensuring compliance with airline regulations.
- Coordinated baggage handling and tracking, improving overall service reliability.
- Managed flight updates and notifications, maintaining clear communication with travelers.
Patient Access Representative
7 Months- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Verified insurance eligibility and benefits, enhancing patient experience through clear communication of coverage details.
- Managed appointment scheduling, optimizing resources to reduce wait times for patients and improve service delivery.
Dental Receptionist
4 Months- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed insurance claims and verified patient coverage for accurate billing.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Technical Support Representative
1 Year 1 Month- Resolved technical issues for customers using remote support tools and troubleshooting techniques.
- Provided exceptional customer service by effectively communicating solutions and guidance.
- Collaborated with team members to streamline ticket resolution processes, enhancing efficiency.
- Assisted in training new hires on operational procedures and customer interaction standards.
On the Job Training
3 Months- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Basic Life Support
CCMA - NHA
Bachelor's Degree - Airline Management
Skills
Passenger Safety & Emergency Awareness
Inflight Hospitality & Customer Experience
Aviation Operations
Passenger Assistance & Boarding Support
Ramp Operations & Aircraft Turnaround
Safety Compliance & Procedures
Service Recovery & Conflict Resolution
Customer Relations
Team Collaboration
Cultural Awareness & Communication
Problem Solving Under Pressure
Medical Assistance & BLS Knowledge
Multitasking in Fast-Paced Environments
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Medical Assistant
Sutter Health – Plastic Surgery
07.2025 - CurrentRead More
Medical Assistant
Alexander Valley Healthcare
12.2024 - 07.2025Read More
Ramp/Customer Service Agent
Horizon Air
08.2023 - 11.2024Read More
Patient Access Representative
Adventist Health Clearlake Hospital
03.2023 - 10.2023Read More
Dental Receptionist
Elite Dental
11.2022 - 03.2023Read More
Technical Support Representative
Teleperformance Cebu IT Park
05.2021 - 06.2022Read More
On the Job Training
Macroasia Airport Services
10.2019 - 01.2020Read More
American Heart Association
Basic Life Support
Read More
Stepful
CCMA from NHA
Read More
Indiana Aerospace University
Bachelor's Degree from Airline Management
Read More