Latashia Palmer
Houston,TX
Summary
Dedicated aviation professional with extensive experience in airline operations, customer service, and hospitality. Skilled in ensuring passenger safety, comfort, and satisfaction while maintaining compliance with federal aviation regulations. Recognized for professionalism, adaptability, and the ability to remain calm under pressure. Seeking to bring strong customer care and safety expertise to a Flight Attendant role with United Airlines.
Overview
10
10
years of professional experience
Work History
Lead Ramp Agent
United Airlines
Houston, USA
2020.01 - Current
- Coordinated safe loading/unloading of passenger baggage, airmail, freight, and company materials.
- Collaborated with flight crew to ensure smooth aircraft operations and on-time departures.
- Conducted safety checks on arriving/departing aircraft, verifying baggage handling and damage-free conditions.
- Maintained strict compliance with FAA regulations and airline safety standards.
Front Desk Agent
Aimbridge Hospitality
Dallas, USA
2019.10 - 2020.10
- Assisted guests with check-in/check-out procedures and provided concierge-level service.
- Delivered clear and courteous communication to resolve guest concerns and ensure satisfaction.
- Maintained security and adherence to hotel safety protocols.
Customer Service Agent
Alaska Airlines
Dallas, USA
2016.02 - 2019.07
- Assisted passengers during check-in, boarding, and rebooking processes while ensuring compliance with TSA and FAA regulations.
- Supported unaccompanied minors and passengers with special needs with professionalism and care.
- Handled ticketing, baggage issues, and itinerary changes with efficiency and empathy.
- Provided excellent customer service in high-pressure situations, ensuring a smooth travel experience.
Education
High School Diploma -
St. Michaels Learning Academy
Houston, TXSkills
- Passenger safety & emergency awareness
- Federal regulations & compliance knowledge
- Conflict resolution & problem-solving
- Professional communication & teamwork
- In-flight service & customer support
- Safety-focused and detail-oriented
- Adaptive and calm under pressure
Timeline
Lead Ramp Agent
United Airlines
2020.01 - Current
Front Desk Agent
Aimbridge Hospitality
2019.10 - 2020.10
Customer Service Agent
Alaska Airlines
2016.02 - 2019.07
High School Diploma -
St. Michaels Learning Academy