Gracie Dickens
Saint Francis
Summary
Versatile and dynamic professional with a proven track record at Envoy Air Inc., excelling in hazardous materials handling and fostering team collaboration. Achieved significant improvements in operational efficiency and safety compliance, enhancing on-time performance and team morale. Demonstrates exceptional problem-solving abilities and effective communication, ensuring high-quality customer service and operational excellence. I also am very good with animals as I have worked with them and lived with them my whole life.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
Envoy Air Inc.
01.2024 - 01.2025
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
Ramp Agent
Envoy Air Inc.
01.2024 - 01.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Dog Handler
Central Bark Doggy Daycare
08.2023 - 11.2023
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 20 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
Cleaning Manager
Xperience Fitness of Hales Corners
06.2023 - 09.2023
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Cashier/Food Prep
The Green Kitchen
06.2022 - 08.2022
- Welcomed customers and helped determine their needs.
- Cooked/made food for customers
- Kept area clean and organized
Cashier/Food Prep
On the Bus
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions
Education
GED -
Bay View High School
Milwaukee, WI05.2023
Skills
- Hazardous materials handling
- Incident reporting
- Emergency response procedures
- Weight and balance calculation
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Safety procedures compliance
- Heavy lifting
- Passenger assistance
- Live cargo handling
- Quality control
- Vehicle operation
- New agent training
- Security awareness
- Teamwork
- Willing to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Effective communication
Certification
NAF
Timeline
Lead Ramp Agent
Envoy Air Inc.
01.2024 - 01.2025
Ramp Agent
Envoy Air Inc.
01.2024 - 01.2025
Dog Handler
Central Bark Doggy Daycare
08.2023 - 11.2023
Cleaning Manager
Xperience Fitness of Hales Corners
06.2023 - 09.2023
Cashier/Food Prep
The Green Kitchen
06.2022 - 08.2022
Cashier/Food Prep
On the Bus
06.2022 - 08.2022
GED -
Bay View High School
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