Summary
Overview
Work History
Education
Skills
Timeline
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Bernice Whitehurst

Maywood,IL

Summary

Diligent [Desired Position] with strong background in managing ramp operations and leading teams to ensure efficient ground handling. Successfully coordinated multiple flights, ensuring timely departures and adherence to safety protocols. Demonstrated problem-solving skills and effective communication to enhance team performance and operational efficiency.

Overview

17
17
years of professional experience

Work History

Lead Ramp Agent

United Airlines
10.2022 - Current
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Efficient in unitmatic

Ramp Agent

United Airlines
01.2008 - 10.2022
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.

Education

No Degree - Medical Office Assistant

College of Office Technology
Chicago, IL

Skills

  • Hazardous Materials Handling
  • Load Planning
  • Weight and Balance Calculation
  • Problem-Solving
  • Dependable and Responsible
  • Loading and unloading
  • Team Leadership
  • Safety Procedures Compliance
  • Weight/balance loading
  • Live Cargo Handling
  • Workload Management
  • Freight Handling
  • Load Planning Communication
  • Security awareness
  • Willing to Learn
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Effective Communication

Timeline

Lead Ramp Agent

United Airlines
10.2022 - Current

Ramp Agent

United Airlines
01.2008 - 10.2022

No Degree - Medical Office Assistant

College of Office Technology

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Bernice Whitehurst