Summary
Overview
Work History
Education
Skills
Timeline
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Tyleigh Wood

Thornton ,CO

Summary

Extensive experience at Menzies Aviation, excelling in aircraft marshalling and ground support operations. Proven track record in enhancing on-time performance and customer satisfaction through effective problem-solving and team leadership. Committed to safety and efficiency, consistently implementing process improvements that streamline operations and elevate service quality.

Overview

4
4
years of professional experience

Work History

Lead Ramp Agent

Menzies Aviation
10.2024 - Current


  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines..
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Guided aircraft into and out of parking positions using hand signals.

Customer Service Representative

Walmart
07.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Cashier

Wendy’s
11.2021 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty..
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Diploma -

Prairie View High School
Henderson, CO

Skills

  • Aircraft marshalling
  • Ground support equipment operation
  • Airport security regulations
  • Baggage handling
  • Emergency response procedures
  • Customer service
  • Problem-solving
  • Team leadership
  • Heavy lifting
  • Safety procedures
  • Flexible schedule
  • Passenger assistance
  • New agent training
  • Inclement weather tolerance
  • Security awareness

Timeline

Lead Ramp Agent

Menzies Aviation
10.2024 - Current

Customer Service Representative

Walmart
07.2023 - 09.2024

Cashier

Wendy’s
11.2021 - 02.2023

Diploma -

Prairie View High School

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Tyleigh Wood