Tyleigh Wood
Thornton ,CO
Summary
Extensive experience at Menzies Aviation, excelling in aircraft marshalling and ground support operations. Proven track record in enhancing on-time performance and customer satisfaction through effective problem-solving and team leadership. Committed to safety and efficiency, consistently implementing process improvements that streamline operations and elevate service quality.
Overview
4
4
years of professional experience
Work History
Lead Ramp Agent
Menzies Aviation
Denver
10.2024 - Current
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines..
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
- Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
- Coordinated ground crew activities to complete objectives on schedule.
- Guided aircraft into and out of parking positions using hand signals.
Customer Service Representative
Walmart
Brighton, CO
07.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier
Wendy’s
Commerce City, CO
11.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty..
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma -
Prairie View High School
Henderson, COSkills
- Aircraft marshalling
- Ground support equipment operation
- Airport security regulations
- Baggage handling
- Emergency response procedures
- Customer service
- Problem-solving
- Team leadership
- Heavy lifting
- Safety procedures
- Flexible schedule
- Passenger assistance
- New agent training
- Inclement weather tolerance
- Security awareness
Timeline
Lead Ramp Agent
Menzies Aviation
10.2024 - Current
Customer Service Representative
Walmart
07.2023 - 09.2024
Cashier
Wendy’s
11.2021 - 02.2023
Diploma -
Prairie View High School