Kwame A. Opam

As an Amazon Warehouse Associate at DYY3, I supported daily fulfillment operations in a fast-paced distribution environment, ensuring the accurate processing, sorting, and movement of customer orders. I worked collaboratively with associates and leadership to meet productivity, quality, and safety goals while maintaining a strong focus on operational efficiency and customer satisfaction. Through effective communication, adaptability, and attention to detail, I contributed to a positive workplace culture and consistently supported team objectives in a high-volume setting.

During my time as an Amazon Warehouse Associate at DYR7, I supported daily warehouse operations in a fast-paced, high-volume fulfillment environment while maintaining productivity, quality, and safety standards. In addition to my operational responsibilities, I served as a member of the Safety Committee, where I collaborated with leadership and fellow associates to promote workplace safety, identify potential hazards, encourage adherence to safety protocols, and contribute to a positive work environment. Following my time at DYR7, I transferred to DYY3, where I continued supporting fulfillment operations and demonstrated adaptability by quickly integrating into a new team and facility while maintaining strong performance standards.

I worked at multiple BJ's Wholesale clubs and as a promotion offered through BJ's at the time, I offered to help lower customer's electrical bill by switching their electrical supplier to Inspire. I was able to walk around the store and approach customers to my choosing and offer them "financial savings".

• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

As a Door-to-Door Sales Representative for NYSS, I engaged directly with homeowners to educate them on the benefits of residential solar energy solutions and available savings programs. I conducted face-to-face consultations, assessed customer needs, explained solar panel plans and financing options, and addressed questions to help customers make informed decisions. Through effective communication, relationship-building, and persuasive sales techniques, I generated leads, scheduled appointments, and contributed to sales goals while maintaining a professional and customer-focused approach. This role strengthened my skills in sales, negotiation, customer service, and building trust with diverse individuals in a fast-paced environment.

• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Provided the Functional Capacity Test (FCE) for patients utilizing J-tech's equipment.
• Conducting Water Bed Therapy for patients.
• Superbills

• As a part of MindArch Health, the team produces digital technologies that strengthen population health and well-being. Our decision and risk management tools can predict and prevent problems before they start, and improve mental and physical health.
• Save time. Save money. Improve outcomes.
  These tools help organizations reduce the burden on healthcare and crisis intervention supports, while decreasing the time it takes to conduct comprehensive evaluations that aid in strategic plans and identify the specific areas that need to be strengthened to drive better outcomes. These well-being outcomes are correlated with increases in educational attainment, employment, safety, and healthier behaviors.
• I worked with fellow interns on projects and conducted research.
• Group discussions and collaboration played a big role in the success of 'working projects.'
• Time management and communication; this internship was remote, responsibility was high, and ideally fair.

• participated in practical workshops discussing the college application process, how to write a research paper, applying for financial aid, and writing a personal statement
• Collaboration with fellow students or college appliers to finish weekly tasks or challenges when it came to medical analysis or college.
• Critical thinking and educated inferencing took place in group discussions while being spectated by Medical Professionals

As the Founder and Owner of SympliBenefits, I manage all aspects of an e-commerce business specializing in eco-friendly and sustainable products, including clothing, essential oils, household goods, and wellness items. I oversee product sourcing, inventory management, website maintenance, marketing initiatives, and customer service operations to deliver a seamless shopping experience. Through strategic digital marketing, social media engagement, and market research, I promote environmentally conscious products while building brand awareness and customer loyalty. This experience has strengthened my skills in entrepreneurship, sales, business operations, customer relations, problem-solving, and data-driven decision-making.