Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kwami Otoo

Austell,GA

Summary

Highly motivated and goal-driven ramp agent well-known for enhancing aircraft cabin cleanliness and ramp operational efficiency at Delta Air Lines, Inc. Also skilled in effective bilingual communication and problem-solving. Versatile work ethic while demonstrating the ability to improve team performance, and adept at ensuring safety and compliance.

Overview

5
5
years of professional experience

Work History

Ramp Agent

Delta Air Lines, Inc
08.2023 - Current
  • Efficiently operates ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guides aircraft into and out of parking positions using effective signals.
  • Maintains clean ramps, preventing trip hazards or debris from interfering with aircraft movements and personnel safety.

Cabin Experience Agent

Delta Air Lines, Inc
09.2023 - 08.2024


  • Enhanced customer & agent satisfaction by following sanitation standards, assisting with deplaning when necessary, and identifying safety hazards.
  • Utilized teamwork among crew members via streamlined communication to effectively relay information
  • Participated in the flow of Delta cabin warehouse daily operations

Front-End Supervisor

Home Depot
08.2020 - 03.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer purchases, returns, exchanges, and rentals efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier and lot associate performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Ensured compliance with company policies through regular audits of cash registers, transaction records, and employee behaviors on duty.

Interpreter/Bilingual Customer Service Representative

Nam Dae Mun Farmers Market
07.2019 - 08.2020
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Smoothly and efficiently handled customer purchases, returns, and exchanges at an accelerated level.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.

Education

No Degree - Global Studies

Georgia State University
Atlanta, GA

Bachelor of Science - Business Administration With Conc. in I.T.

Colorado Technical University
Colorado Springs, CO
12.2025

Skills

  • Versatile
  • Quick-Learner
  • Organized
  • Customer Service & Support
  • Inquisitive
  • Safety Procedures Compliant
  • Problem-Solving

Accomplishments

HOME DEPOT

- Member of "InFocus" safety team

- Well-recognized associate after earning 15 "Homer Badge" awards

- Kids' Workshop Captain

- Member of Employee Fun Committee


NAM DAE MUN

- Employee of the year 2019

Languages

Spanish
Full Professional

Timeline

Cabin Experience Agent

Delta Air Lines, Inc
09.2023 - 08.2024

Ramp Agent

Delta Air Lines, Inc
08.2023 - Current

Front-End Supervisor

Home Depot
08.2020 - 03.2024

Interpreter/Bilingual Customer Service Representative

Nam Dae Mun Farmers Market
07.2019 - 08.2020

No Degree - Global Studies

Georgia State University

Bachelor of Science - Business Administration With Conc. in I.T.

Colorado Technical University

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Kwami Otoo