Kwanique Dingle
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Women’s Care
Jacksonville, FL
01.2026 - Current
- Facilitated patient check-in processes, ensuring accurate information capture.
- Coordinated appointment scheduling, optimizing provider availability and patient flow.
- Verified insurance eligibility and benefits, enhancing patient understanding of coverage.
- Assisted patients with forms and documentation, improving overall access to services.
- Managed electronic health records updates, maintaining data integrity and compliance.
- Supported billing processes by collecting co-pays and verifying financial information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Service Representative
Coastal Vision Center
Fernandina Beach, FL
07.2025 - 12.2025
- Managed patient appointments, ensuring accurate scheduling and minimizing wait times.
- Provided detailed information on services, enhancing patient understanding and satisfaction.
- Collaborated with healthcare teams to streamline communication and improve service delivery.
- Resolved patient inquiries efficiently, demonstrating strong problem-solving skills in high-pressure situations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Omni Ambassador/ Membership Specialist
BJ’s Wholesale Club
Jacksonville, FL
10.2021 - 07.2025
- Picked and packed order items.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
- Answered constant flow of customer calls with minimal wait times.
Fulfillment/Customer Service Associate
Lowe’s
Jacksonville, FL
03.2020 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Arts -
Florida State College of Jacksonville
Jacksonville, Fl05.2019
Skills
- Customer relations management
- Cash register operation
- Online order processing
- Professionalism under pressure
- Flexibility and adaptability
- Positive attitude
- Microsoft Office proficiency
- Data entry and filing
Certification
- AHA BLS CPR
Timeline
Patient Access Representative
Women’s Care
01.2026 - Current
Patient Service Representative
Coastal Vision Center
07.2025 - 12.2025
Omni Ambassador/ Membership Specialist
BJ’s Wholesale Club
10.2021 - 07.2025
Fulfillment/Customer Service Associate
Lowe’s
03.2020 - 09.2021
Associate of Arts -
Florida State College of Jacksonville