Kamaria Nettles
Mt. Pleasant,SC
Summary
Dynamic and Versatile professional with a proven track record at Conifer Revenue Cycle,Peace Vacations,Surfside Realty ,Intuit Turbo Tax, and Litchfield Beach and Golf Resort adept in HIPAA Compliance and Property Management Rules and Regulations in South Carolina delivering exceptional customer service. Excelled in enhancing patient experiences and streamlining healthcare processes through effective problem-solving and empathetic communication. Demonstrates a strong ability to adapt and thrive in fast-paced environments, ensuring quality and efficiency in client interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Revenue Cycle
2022.09 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Recommended service improvements to minimize recurring patient issues and complaints.
Tax Software Specialist (Contract Worker)
Intuit
2020.01 - 2023.01
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Established strong rapport with clients through effective communication strategies which facilitated long-term relationships.
- Leveraged specialized software tools to optimize data organization and analysis throughout the entire taxation process.
- Conducted thorough research on federal and state tax regulations, providing valuable insights to clients and team members.
- Analyzed financial statements to identify potential discrepancies or opportunities for improved tax planning strategies.
- Facilitated communication between clients and taxing authorities, ensuring timely resolution of disputes or adjustments.
Client Service Specialist
Peace Vacations
2019.08 - 2022.09
- Utilized available data insights on booking trends; continuously optimizing listing content for improved search engine visibility.
- Resolved any disputes or complaints promptly while maintaining professionalism; fostering strong relationships with both guests and neighbors alike.
- Maintained legal compliance by adhering to local regulations and requirements pertaining to vacation rentals.
- Conducted regular property inspections to identify issues requiring attention or repair, ensuring guest safety, comfort, and overall satisfaction.
- Handled scheduling conflicts swiftly and professionally to minimize disruption to guests'' vacations.
- Streamlined booking processes, resulting in increased efficiency and time savings.
- Organized check-in/check-out procedures seamlessly; providing clear instructions on accessing the property along with essential information about the surrounding area.
- Maximized rental bookings by implementing strategic pricing and marketing techniques.
- Updated online calendars frequently to reflect current availability accurately and prevent double bookings or miscommunications.
- Oversaw marketing efforts targeting specific demographics; driving higher occupancy rates during peak seasons.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Vacation Rental Specialist
Surfside Realty
2016.06 - 2019.07
- Coordinated maintenance requests, liaising between tenants and service providers for prompt resolution of issues.
- Assisted in the application process by gathering required documentation and liaising with property managers or landlords on behalf of clients.
- Leveraged industry knowledge to provide reliable advice regarding lease terms, rental rates, and tenant rights, fostering trust with clients.
- Increased inventory turnover by effectively managing property listings and showcasing desirable features.
- Conducted thorough property inspections, ensuring top-quality rentals for clients.
- Expanded clientele base through targeted marketing efforts and excellent word-of-mouth referrals.
- Collaborated with team members to optimize rental operations and achieve company goals.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
- Collected rent and security deposits to provide timely payments to property owners.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
- Conducted market research to stay current on industry trends, enabling better guidance for clients seeking rentals in a competitive landscape.
- Maximized revenue with effective upselling techniques and attentive client care.
Front Desk Associate
Litchfield Beach & Golf Resort
2014.01 - 2016.06
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contributed to revenue growth by upselling rooms or promoting additional services when appropriate.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Asked customers questions to meet special requests.
- Ensured prompt delivery of requested items such as extra towels or toiletries by communicating effectively with housekeeping staff.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Coordinated with various departments to address guest requests or concerns efficiently.
- Supported event planning initiatives by liaising between clients and hotel departments for successful execution of events held at the property.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Waccamaw High School
Pawleys Island, SC 06.2014
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- EMR
- Problem-Solving
- Money Handling
- Quality Assurance
- Insurance Authorizations
- Calm and Effective Under Pressure
- Medical insurance
- Tax Compliance
- Tax Credits and Incentives
- Relationship Building
- Client Communication
- Verbal/written communication
- Quality Improvement
- Data inputting
- Property management software proficiency
- Complaint Handling
- Guest Relations Management
- Microsoft Office
- Guest Relations
- Professional Appearance
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Certification
- Property Management Training (Certificate of Completion)- 2022
- Certificate In Administrative Assistant Area
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekWork from home optionPersonal development programsFlexible work hoursQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Languages
English
Advanced (C1)
Timeline
Patient Access Representative
Conifer Revenue Cycle
2022.09 - Current
Tax Software Specialist (Contract Worker)
Intuit
2020.01 - 2023.01
Client Service Specialist
Peace Vacations
2019.08 - 2022.09
Vacation Rental Specialist
Surfside Realty
2016.06 - 2019.07
Front Desk Associate
Litchfield Beach & Golf Resort
2014.01 - 2016.06
High School Diploma -
Waccamaw High School
- Property Management Training (Certificate of Completion)- 2022
- Certificate In Administrative Assistant Area
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