Darlene Woods
Columbus
Summary
Data Entry & Documentation Billing Support & Problem Resolution Administrative support professional with experience in fast-paced healthcare and customer service environments requiring strong organizational, technical, and interpersonal skills. Trusted to handle confidential information with professionalism and discretion. Skilled at managing multiple priorities, maintaining accurate records, resolving customer concerns, and providing high-quality administrative support. Detail-oriented, dependable, and effective in team-based environments.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Nationwide Children’s Hospital
03.2023 - Current
- Review and maintain patient charts while ensuring HIPAA compliance and confidentiality standards
- Provides excellent service to both internal and external customers by applying the best practices and standards of operating procedures.
- Prepares and schedules appointments for 50 plus patients daily for 10 doctors and 5 fellows
- Prepares correspondence, documents, reports, and other materials which may be moderately complex or confidential, sometimes requiring independent judgment. Schedules appointments for department staff.
- Participates in department projects of moderate scope and complexity.
- Epic, Kronos, Microsoft, Excell, etc
- Verify Medicare and Medicaid insurance information and update patient records accurately
- Provide administrative support in a fast-paced healthcare environment while maintaining attention to detail
Medical Specialist
Ameridial
Canton, Ohio
09.2015 - 12.2015
- Performed administrative and secretarial support functions for the director of a large telecommunications health facility
- Coordinated multiple priorities and supported operations across several clinic locations
- Scheduled appointments and maintained accurate, up-to-date confidential patient files
- Assisted with accounting and billing functions, including investigating and resolving billing issues
- Provided professional telephone support and customer service to patients and staff
Recruiting Manager
Akron, Ohio and Fairborn, Ohio
04.2006 - 09.2010
- Assisted with staff recruitment, hiring, onboarding, and interview scheduling
- Conducted employee training orientations and maintained personnel records
- Supervised front desk operations and supported daily administrative activities
- Managed confidential employee files and ensured accurate documentation
- Delivered customer service support in a high-volume call center environment
- Resolved customer concerns efficiently while maintaining professionalism
- Managed inbound calls, documentation, and account updates
- Maintained strong communication and problem-solving skills under pressure
Education
Associate Degree - Science and Arts
Lorain Community College
06-2020
Skills
- Administrative Support
- Customer Service & Patient Relations
- Medical Records & Confidentiality
- Medicare & Medicaid Verification
- Scheduling & Appointment Coordination
- Recruiting & Interview Scheduling
- Staff Training & Onboarding
- Microsoft Office Suite
- Filing & Records Management
- Multi-Tasking & Time Management
- Word Processing & Typing
- Computer Operations
- Filing & Data Archiving
- Office Equipment Operations
- Telephone Reception
- Employee Relations
- Problem Solving
- Training & Orientation Support
Timeline
Patient Access Representative
Nationwide Children’s Hospital
03.2023 - Current
Medical Specialist
Ameridial
09.2015 - 12.2015
Recruiting Manager
04.2006 - 09.2010
Associate Degree - Science and Arts
Lorain Community College