Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kwankeyla Taylor

Jacksonville,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

NotifyMD
Jacksonville, USA
11.2023 - 03.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Verifying and entering information accurately into the system

Claims Representative

Amazon DSP
Jacksonville, USA
03.2020 - 11.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Resolved customer complaints promptly and professionally.
  • Documented changes in claim statuses using specialized software systems.

Front Desk Assistant

Dentistry 4 Kids
Savannah, USA
07.2014 - 02.2015
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Education

High school diploma or GED -

Savannah Technical College
Savannah, GA
07.2013

Skills

  • Office experience
  • QuickBooks
  • Microsoft Excel
  • Microsoft Office
  • Driving
  • Typing
  • Computer skills
  • Customer service
  • Sales
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Microsoft Word
  • Front desk
  • Excel
  • Data entry
  • Technical support
  • Fraud detection

Certification

  • Driver's License
  • Flagger, 06/01/17, 05/31/21
  • CPR & First Aid, 06/01/17, 05/31/19
  • Bloodborne Pathogens, 06/01/17, 05/31/18
  • Security Guard

References

References available upon request.

Timeline

Customer Service Representative

NotifyMD
11.2023 - 03.2025

Claims Representative

Amazon DSP
03.2020 - 11.2023

Front Desk Assistant

Dentistry 4 Kids
07.2014 - 02.2015

High school diploma or GED -

Savannah Technical College

Similar Profiles

CREATE PROFILE