Kwandeka Outten
Miami,FL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Clerk
USPS
Miami, FL
10.2016 - Current
- Sort outgoing and incoming mail using automated equipment or manual methods
- Lifting or carrying moderate to heavy mail and packages, and prolonged standing.
- Assist customers with postal transactions, including selling stamps, money orders, and postal products.
- Process mail and packages accurately, weighing and measuring items to calculate postage costs.
Ramp Clerk
FedEx
Miami, FL
07.2015 - 10.2016
- Load and unload FedEx aircrafts and vehicles.
- Scan and transport freight to and from ramp and within a facility.
- Load and unload FedEx aircrafts and vehicles, ensuring packages are handled safely and efficiently.
- Ensure all ramp functions and security procedures are performed in accordance with established FedEx policies and procedures.
- Verify cargo manifests against system information and make amendments of any discrepancies.
- Successful completion of approved Company Ramp Agent training course.
Merchandise Associate
Crate & Barrel
Hallandale Beach, FL
07.2013 - 03.2015
- Maintain and stock the sales floor, including sales counters and all store displays and uprights/shelves, understanding the priorities of stocking, signage and cleaning
- Perform duties associated with receiving and processing the truck
- Support an engaged customer experience by maintaining an organized store
- Assist with customer pick-up orders
- Assist with display changes
- Complete essential inventory control functions in an effort to support financial and inventory accuracy.
- Updated pricing and signage to complete product displays and educate customers.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Rotated manufacturer products.
- Updated signage and price tags to reflect current sales.
- Greeted, serviced and thanked all customers.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Assembled quarter and full-size point of purchase promotional displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Educated employees on new merchandise during seasonal workshops.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Inspected merchandise for quality and arranged proper display location on floor.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Stock Associate
Ross
Miami, FL
05.2009 - 04.2011
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
- Stock shelves, racks, cases, bins, and tables with new merchandise
- Pricing merchandise
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL05.2006
Skills
- Teamwork
- Attention to detail
Customer service
- Active listening
- Computer literacy
- Problem solving
Timeline
Clerk
USPS
10.2016 - Current
Ramp Clerk
FedEx
07.2015 - 10.2016
Merchandise Associate
Crate & Barrel
07.2013 - 03.2015
Stock Associate
Ross
05.2009 - 04.2011
High School Diploma -
Miami Carol City Senior High School