Kwanza Dixon
Miami,FL
Summary
Accomplished supervisor with USPS, excelling in operations management and team building. Enhanced workflow efficiency by implementing process improvements, boosting customer satisfaction by 20%. Skilled in training and mentoring, fostering a high-performing environment. Adept at complex problem-solving and decision-making, ensuring timely service and adherence to safety protocols.
Overview
20
20
years of professional experience
Work History
Supervisor
USPS, United States Postal Service
Miami, Fl
01.2024 - Current
- Oversaw daily operations to ensure timely mail delivery and adherence to safety protocols.
- Trained and mentored staff on efficient processing techniques and customer service standards.
- Implemented process improvements that enhanced workflow efficiency in sorting and delivery operations.
- Monitored team performance, providing feedback to foster a high-performing work environment.
- Resolved escalated customer inquiries, ensuring satisfaction through effective communication and problem-solving skills.
- Developed training materials aimed at improving employee knowledge of USPS policies and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Established team priorities, maintained schedules and monitored performance.
City Letter Carrier
USPS
Miami Fl
10.2015 - 01.2024
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Operated postal delivery vehicle while adhering to safety regulations and traffic laws.
- Maintained accurate records of deliveries and collected signatures for registered mail.
- Trained new staff on route procedures, safety protocols, and customer service standards.
- Collaborated with management to develop strategies for optimizing delivery routes and schedules.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Pharmacy Technician
Walgreens
Miami Fl
06.2012 - 10.2015
- Processed and filled prescriptions accurately, ensuring compliance with regulatory standards.
- Assisted pharmacists in preparing medications, enhancing workflow efficiency.
- Maintained inventory levels, managing stock replenishment and expiration tracking.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare providers to ensure effective medication management for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Manager
McDonald's Restaurant
Miami Fl
05.2006 - 06.2012
- Led team to enhance customer service efficiency and satisfaction.
- Implemented training programs for new staff, improving onboarding experience.
- Streamlined inventory management processes to reduce waste and improve cost-efficiency.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed and motivated employees to be productive and engaged in work.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Miami Jackson Sr High
Miami Fl Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Team building
- Operations management
- Schedule development
- Policy enforcement
Languages
English
Full Professional
Timeline
Supervisor
USPS, United States Postal Service
01.2024 - Current
City Letter Carrier
USPS
10.2015 - 01.2024
Pharmacy Technician
Walgreens
06.2012 - 10.2015
Manager
McDonald's Restaurant
05.2006 - 06.2012
High School Diploma -
Miami Jackson Sr High