Kwen Park
Columbus
Summary
Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Manager
Bibibop Asian Grill
Columbus
05.2023 - Current
- Leadership and Team Development: Oversee daily operations for 14 locations, managing a team of approximately 250 employees, including 2 store managers per location. Foster a positive, high-performance culture focused on employee development, training, and retention, ensuring that team members are empowered to excel in their roles.
- Operational Excellence and P&L Management: Drive consistent operational excellence across all stores, maintaining accountability for P&L performance. Implement cost-control strategies, ensure budget compliance, and enhance overall financial performance by optimizing labor, food costs, and waste management.
- Guest Experience: Lead a guest-focused culture, prioritizing high-quality service and operational efficiency to drive guest satisfaction. Analyze guest feedback and develop action plans to address any concerns, ensuring a consistent, exceptional dining experience.
- Financial Oversight: Ensure that each store meets or exceeds financial goals by focusing on key metrics such as sales growth, profitability, and operational efficiency. Monitor store performance, perform audits, and collaborate with management to develop strategies for continuous improvement.
- People Development: Champion training programs and career development initiatives to cultivate talent and prepare employees for future leadership roles. Actively mentor managers and staff, providing coaching and feedback to help individuals grow within the company.
New Store Opening Specialist
BIBIBOP Asian Grill
Columbus
01.2020 - 05.2023
- Team Leadership & Coordination: Led a team of 7, including General Managers and Assistant Managers, to oversee the successful opening of new locations. Coordinated travel and ensured smooth transitions for all team members across multiple store openings, fostering collaboration and teamwork in high-pressure environments.
- Hiring & Training: Focused on the recruitment, hiring, and onboarding of new team members and managers. Developed and implemented comprehensive training programs that covered all aspects of operations, guest service, and team management, ensuring each new hire was fully equipped to excel in their role.
- Construction & Readiness Oversight: Worked closely with construction teams to ensure that store layouts, equipment, and facilities were completed on schedule and to the highest quality standards. Conducted regular site inspections to ensure compliance with company guidelines and operational requirements prior to opening.
- Scheduling & Inspections: Managed scheduling for store inspections and worked with the opening District Manager to ensure all requirements were met for operational readiness. Ensured that every store met BIBIBOP's standards before launching.
- Post-Opening Support & Development: Provided ongoing support to the store teams after opening, with a strong focus on continuous training and development. Worked directly with Store GMs to monitor guest service quality, troubleshoot operational challenges, and drive continuous improvement in team performance.
Multi-Unit Manager
Panda Restaurant Group
Fairfax
07.2017 - 11.2019
- As a Multi-Unit Manager, I oversaw 13-15 stores within Virginia Beach, Northern VA, and Washington DC market.
- Hired and Recruited Managers
- Managed a team of 150-200 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Use people skills to hire, train, and develop
- Uphold the highest food quality and guest service standards to ensure guest satisfaction
- Be in charge of ensuring food safety compliance and maintaining product inventory
- Maintain highly functional restaurants by following cleanliness guidelines and safety standards
- Opened 7 new stores in Virginia Beach market 2 new stores in Northern Virginia market
Training Manager
Panda Restaurant Group
Virginia Beach
01.2017 - 06.2017
- Trained Internal Promotion/External Hire Managers
- Managed a team of 30 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Managed and trained new hires
General Manager
Panda Restaurant Group
Virginia Beach
05.2016 - 01.2017
- Managed a team of 30 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Managed and trained new hires
General Manager
Panda Restaurant Group
Fairfax
12.2014 - 04.2015
Assistant Manager
Panda Restaurant Group
Fairfax
06.2013 - 12.2014
Counter Help
Panda Restaurant Group
Fairfax
06.2012 - 06.2013
Education
Bachelor's - Criminal Justice
George Mason University
Fairfax, VA05.2014
Skills
- P&L management
- Interviewing
- Retail Management
- Restaurant Management
- Recruiting
- Management
- Sales Management
- Hiring
- Store Management Experience
- Guest service
- Training program development
Certification
- Food Handler, 04/20/2026
- ServSafe, 04/20/27
Languages
Korean, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Korean
Professional
Timeline
District Manager
Bibibop Asian Grill
05.2023 - Current
New Store Opening Specialist
BIBIBOP Asian Grill
01.2020 - 05.2023
Multi-Unit Manager
Panda Restaurant Group
07.2017 - 11.2019
Training Manager
Panda Restaurant Group
01.2017 - 06.2017
General Manager
Panda Restaurant Group
05.2016 - 01.2017
General Manager
Panda Restaurant Group
12.2014 - 04.2015
Assistant Manager
Panda Restaurant Group
06.2013 - 12.2014
Counter Help
Panda Restaurant Group
06.2012 - 06.2013
Bachelor's - Criminal Justice
George Mason University
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