Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwesi Akore

Columbus,Ohio

Summary

Dedicated and results-driven professional with a diverse work history that includes valuable experience as a warehouse worker, data center technician apprentice, and sales representative. Possessing a strong work ethic, attention to detail, and a commitment to delivering exceptional results, I have honed my skills in various aspects of these roles.

In my tenure as a warehouse worker, I developed a solid foundation in inventory management, order fulfillment, and logistical operations. I am adept at utilizing warehouse management systems and ensuring the efficient flow of goods, contributing to an organized and productive work environment.

As a data center technician apprentice, I gained hands-on experience in the maintenance, troubleshooting, and installation of critical data center equipment. This role required a high level of technical proficiency, and I quickly adapted to the fast-paced, dynamic nature of the data center environment.

My experience as a sales representative allowed me to further enhance my communication and interpersonal skills, making me adept at building rapport with clients, understanding their needs, and effectively promoting products or services to meet those needs. I have a track record of meeting and exceeding sales targets, which reflects my ability to adapt to diverse customer requirements.

With a demonstrated ability to excel in physically demanding, technically complex, and customer-oriented roles, I bring a unique blend of skills and a proven track record of contributing to team success and achieving personal goals. I am eager to leverage my diverse experiences to excel in future opportunities and make a meaningful impact in a professional setting.

If you are seeking a versatile and adaptable professional who is passionate about continuous learning and growth, I look forward to discussing how I can contribute to your organization's success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Center Technician Apprentice

Amazon Through Correlation One
05.2023 - Current
  • Completed weekly interactive cases as an apprentice
  • Job included: Learned to install, configure and maintain servers which includes hardware upgrades, applying firmware updates and troubleshooting to ensure excellent performance
  • Made routine checks such as monitoring temperature and humidity levels to prevent equipment overheating, cleaning and inspecting to ensure optimal performance and reliability
  • Made accurate documentation for troubleshooting and future planning
  • Assist in unpacking, inspecting, and verifying the contents of the shipment against the packing list
  • Updating inventory, maintenance logs, and documenting any changes to infrastructure
  • Learned to manage network infrastructure such as switches, routers, and firewalls
  • Repair and replacement of faulty hardware components such as hard drives, power supplies, and memory modules
  • Learned how to manage power distribution systems which include backup generators, UPS to ensure continuous operation in the event of a power outage
  • Collaborated with a team of technicians to complete installation projects, adhering to all safety regulations and manufacturer specifications
  • Followed Industry regulations and compliance requirement such as HIPAA OR GDPR to ensure data center operations adhere to these standards
  • Participated in on-the-job training to develop a strong foundation in HVAC system diagnostics and repair techniques
  • Learned how to install and terminate cables, connecting network devices such as computers, switches, routers, and access points
  • Checked for issues like attenuation, signal loss, and crosstalk
  • Gained hands-on experience in using basic HVAC tools, such as wrenches, screwdrivers, and gauges, under the guidance of senior technicians.

Fulfillment Associate

Amazon
01.2022 - 01.2023
  • Key Responsibilities: Receiving and Stowing: Receive, unload, and verify incoming shipments of merchandise
  • Sort and categorize products for storage
  • Use equipment such as forklifts, pallet jacks, and hand trucks to transport and stow items in designated locations within the warehouse
  • Picking and Packing: Retrieve items from storage based on customer orders using handheld scanners
  • Accurately pick, pack, and prepare products for shipment
  • Package items securely to prevent damage during transit
  • Quality Control: Conduct quality checks on products to ensure they meet Amazon's standards
  • Identify and report any damaged or defective items
  • Maintain a clean and organized work area
  • Inventory Management: Update inventory records and perform cycle counts
  • Assist in maintaining accurate inventory levels by restocking as necessary
  • Identify and report discrepancies in inventory levels
  • Shipping and Labeling: Prepare shipping labels and documentation
  • Load customer orders onto delivery vehicles
  • Ensure that orders are shipped accurately and on time
  • Safety and Compliance: Adhere to safety guidelines and procedures to maintain a safe working environment
  • Comply with Amazon's policies and regulations, including security measures
  • Teamwork: Collaborate with coworkers to meet productivity and quality goals
  • Participate in team meetings and training sessions.

Spectrum Sales Representative

Buckeye Better Business Consulting
01.2022 - 01.2022
  • Responsible for selling Spectrum services, including cable TV, internet, and phone services, to residential and business customers
  • Engage with potential customers through various sales channels, such as phone calls, door-to-door visits, online inquiries, and referrals
  • Provided accurate pricing information, package details, and promotional offers to assist customers in making informed decisions
  • Handled customer inquiries, addressed concerns, and resolved any issues or complaints, ensuring a high level of customer satisfaction
  • Consistently met or exceeded sales targets and quotas by actively prospecting for new customers and following up on leads.

Paint Associate and Lawn and Garden Associate

Lowe's Home Improvement
01.2019 - 01.2022
  • Provided exceptional customer service by assisting customers with product selection, inquiries, and resolving any issues
  • Offering expert advice on paint colors, finishes, and application techniques, resulting in increased customer satisfaction
  • Conducted inventory management, including restocking shelves and maintaining accurate records of merchandise
  • Setup and maintained the lawn and garden section, ensuring a clean and organized environment
  • Used spreadsheet to create associate schedules.

Education

Computer technology

Columbus State Community College

Skills

  • HTML
  • CSS
  • JavaScript
  • SQL
  • Troubleshooting
  • Computer networking
  • Microsoft Visio
  • Microsoft office
  • Microsoft SharePoint
  • Easytrieve/FileAid
  • Microsoft Excel
  • Google drive
  • Microsoft word
  • Automation
  • Linux Commands
  • Strong attention to detail and accuracy in completing tasks
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal abilities
  • Ability to work collaboratively in a team-oriented environment
  • Adaptable and quick learner, able to grasp new concepts and technologies efficiently

Certification

Data Center Technician Correlation Program, Amazon

Timeline

Data Center Technician Apprentice

Amazon Through Correlation One
05.2023 - Current

Fulfillment Associate

Amazon
01.2022 - 01.2023

Spectrum Sales Representative

Buckeye Better Business Consulting
01.2022 - 01.2022

Paint Associate and Lawn and Garden Associate

Lowe's Home Improvement
01.2019 - 01.2022

Computer technology

Columbus State Community College
Kwesi Akore