Melanie Rosado
Des Moines,IA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Data Center Technician
Microsoft
07.2025 - Current
- Coordination, task delegation, and guidance to technicians within an assigned shift to support execution of assigned work by established service and operational level agreements
- Supported senior personnel in crisis management related to critical situations or major service outages
- Ensured successful completion of pre-deployment processes, meticulously verifying server readiness and meticulously preparing it to securely host customer data
- Provided assistance across various sites with deployment
- Delivered comprehensive training to full-time employees and contractors on Datacenter Technician tools, processes, and procedures, enhancing operational efficiency and adherence to best practices
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
IT Technical Trainer
Microsoft
09.2024 - Current
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Datacenter Technician III
Microsoft
10.2021 - 09.2024
- Acted as the primary point of contact for junior technicians, providing necessary assistance and training, while effectively delegating tasks based on individual skills to optimize team strengths and foster professional development
- Coordination, task delegation, and guidance to technicians within an assigned shift to support execution of assigned work by established service and operational level agreements
- Supported senior personnel in crisis management related to critical situations or major service outages
- Ensured successful completion of pre-deployment processes, meticulously verifying server readiness and meticulously preparing it to securely host customer data
- Provided assistance across various sites with deployment
- Delivered comprehensive training to full-time employees and contractors on Datacenter Technician tools, processes, and procedures, enhancing operational efficiency and adherence to best practices
Service Advisor / Education Sales Associate
Microsoft
04.2019 - 10.2021
- Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees
- Resolved customer concerns using strong communication and conflict management skills
- Boosted revenue by cross-selling add-on service plans with existing customers
- Supported 900 customers and generated over $100k in revenue
- Identified specialized product, repair and maintenance needs by consulting directly with customers
- Estimated repair costs based on parts and labor prices
- Maintained knowledge of products and services to provide options to customers
Education
BACHELOR OF ARTS - Information Systems
Rutgers University-Newark
Newark, NJ06.2021
Skills
- HTML
- CSS
- Troubleshooting
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
Certification
- AI-900 - Azure AI fundamentals
- SC-900 - Security foundation fundamentals
- PL-900 - Power platform fundamentals
Languages
Spanish
Native or Bilingual
Timeline
Senior Data Center Technician
Microsoft
07.2025 - Current
IT Technical Trainer
Microsoft
09.2024 - Current
Datacenter Technician III
Microsoft
10.2021 - 09.2024
Service Advisor / Education Sales Associate
Microsoft
04.2019 - 10.2021
BACHELOR OF ARTS - Information Systems
Rutgers University-Newark