Summary
Overview
Work History
Education
Skills
Timeline
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KWESI OSAM-GYAABIN

Westampton,USA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Service Advisor

Flemington AutoCare
Flemington, NJ
01.2023 - Current
  • Maintained records of customer interactions and transactions.
  • Resolved customer complaints in an efficient and courteous manner.
  • Demonstrated knowledge of advanced diagnostic findings of vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Sales and Customer Service

Modway
10.2020 - 12.2022
  • Coordinated with sales and customer service departments to align credit policies with business objectives.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Collaborated with other departments such as Claims, Sales and Customer Service to ensure smooth operations.
  • Increased revenue using sales and customer service techniques.
  • Assisted with day-to-day operations, and handled business management and customer service.
  • Resolved issues arising out of ticket sales or customer service complaints quickly and efficiently.
  • Adhered strictly to company policies and procedures related to customer service and sales operations.

Warehouse Forklift Operator

Wayfair
Cranbury, NJ
04.2019 - 09.2020
  • Used equipment to complete jobs quickly and correctly.
  • Managed inventory of supplies and equipment necessary for daily operations.
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Assisted supervisors in preparing detailed reports related to completion of assigned jobs.
  • Ensured safety procedures were followed when operating forklifts.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.

Forklift Operator

XPO Logistics
Dayton, NJ
01.2018 - 01.2019
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Kept record of daily activities such as number of items moved or handled throughout the day.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Loaded pallets onto trailers for shipment.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.

Equipment Operator

Aurobindo Pharma
Dayton, NJ
01.2017 - 01.2018
  • Communicated effectively with team members regarding status updates on jobsite activities.
  • Communicated with clients and studied plans and diagrams to establish work requirements.
  • Leveraged mobile devices to communicate and coordinate worksite resources.
  • Loaded and unloaded trucks with excavated material for transport to designated areas.
  • Adhered strictly to designated schedules for completing assigned tasks within specified timeframes.

Stocking & Shipping (seasonal)

Barnes & Noble Distribution
Monroe Township, NJ
01.2016 - 01.2017
  • Prepare, pick and pack daily orders, usage of RF Scanner
  • Receiving and sending shipments by Fedex, USPS, and etc
  • Receive and unload freight shipments
  • Stocking and organizing the warehouse
  • Maintain inventory stocking levels
  • Cleaning and up keeping the warehouse as needed

Shipping Associate

Vince Camuto Group
Westampton, NJ
01.2016 - 12.2016
  • Packaging
  • Loading/unloading
  • Receiving Returns (USPS, Fedex, etc.) and scanning (RF scan) into computer

Education

Bachelors Degree - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology
Ghana

Diploma - Purchasing And Supply Chain Management

Kumasi Polytechnic
Ghana

Skills

  • Team collaboration and independence
  • Adaptability in dynamic environments
  • Creative problem-solving
  • Quick learning of concepts
  • Effective communication skills
  • Analytical and interpersonal abilities
  • Self-motivation and diligence
  • Work prioritization under pressure

Timeline

Service Advisor

Flemington AutoCare
01.2023 - Current

Sales and Customer Service

Modway
10.2020 - 12.2022

Warehouse Forklift Operator

Wayfair
04.2019 - 09.2020

Forklift Operator

XPO Logistics
01.2018 - 01.2019

Equipment Operator

Aurobindo Pharma
01.2017 - 01.2018

Stocking & Shipping (seasonal)

Barnes & Noble Distribution
01.2016 - 01.2017

Shipping Associate

Vince Camuto Group
01.2016 - 12.2016

Bachelors Degree - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology

Diploma - Purchasing And Supply Chain Management

Kumasi Polytechnic

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