Kwesi Raphael Henry
Staten Island
Summary
Demonstrates strong leadership in security management, focusing on training and supervision of teams. Effectively de-escalates situations and enhances safety protocols while collaborating with faculty and administration to ensure a secure environment.
Overview
10
10
years of professional experience
Work History
Security Guard
Pinpoint Security
Staten Island
10.2021 - Current
- Escorted scholars to designated locations to ensure safety and order.
- Maintained desired behaviors of scholars by enforcing rules against running, fighting, or playing.
- Make sure no unauthorized personnel enter the school.
- Respond to any distress calls or alarms in the building.
- Assist scholars that are in need.
- De-escalate situations where parents may be upset.
- Escorted and provided instructions to parents and scholars during school events to facilitate smooth operations.
- Oversaw daily activities of security guards to ensure safety protocols were followed.
Security Guard
Pinpoint Security
Staten Island
09.2018 - 10.2021
- Secure premises by patrolling property and inspecting buildings.
- Ensured non-workers signed in and prevented trespassing to maintain security.
- Enforced building rules among visitors and workers to promote a secure environment.
- Monitored parking lot to maintain order and issued warnings for towing violations, enhancing safety.
- Respond to any distress calls or alarms in the building.
- Guide visitors and new workers to their appropriate designation.
- Guided new security staff through training sessions to promote understanding of security procedures.
Bakery department clerk
Stop and Shop
Staten Island
11.2016 - 03.2018
- Prepared and arranged frozen bakery products for morning baking, ensuring freshness and quality for customer satisfaction.
- Unloaded and broke down pallets from trucks to efficiently restock and resupply bakery shelves.
- Assisted customers with bakery product inquiries and completed order forms to enhance customer service experience.
- Performed thorough cleaning throughout the department to maintain hygiene standards.
Education
Master’s - Social Work
Capella University
Online School05-2026
Psychology -
College of Staten Island
Staten Island, NY06-2019
High School Diploma -
New Dorp High School
Staten Island, NY06-2014
Skills
- Situational awareness
- Conflict resolution
- Management
- Supervision
- Training
- Development
- Collaboration
Training And Certificates
- CPR/AED certified by 'Stop The Bleed'.
- First aid & bleeding control.
- Proficient in MS Office, Word, Excel.
Timeline
Security Guard
Pinpoint Security
10.2021 - Current
Security Guard
Pinpoint Security
09.2018 - 10.2021
Bakery department clerk
Stop and Shop
11.2016 - 03.2018
Master’s - Social Work
Capella University
Psychology -
College of Staten Island
High School Diploma -
New Dorp High School